RPav's profile

New Poster

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1 Message

Fri, Mar 5, 2021 12:00 AM

Emails not downloading into iPhone

For a week now, emails into the iPhone mail folder download maybe twice, three times in a 24 hour period; the error says "Comcast not available".

I could not get the agent to let me talk to Tech Support, instead she was the "go between".  Obviously the two were just reading off of canned prompts, end result??

They blamed the iPhone and recommended that I install the latest operating system, 15.4.  Except that 14.4 is the latest, they just made that up!

I replaced the iPhone, thinking the old one was dying, no help.  This just started a week ago, what feature in Comcast/Xfinity email servers changed? 

Latoque

Expert

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29K Messages

8 m ago

Try deleting the account from the phone, then re-creating it again from scratch.  Let iOS auto-configure it for you.  I'm assuming you are using the default Mail app that come on the phone?

New Poster

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2 Messages

2 m ago

I’ve done that twice, also ensuring the IMAP and other settings are correct.  It does not fix the issue and it’s intermittent.  It’s happening today with the “Comcast not available” error messages.  Email works correctly on my iPad, just not on my phone.

Official Employee

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286 Messages

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you. 

 

Just to confirm the IMAP settings are correct, can you please confirm you've updated your settings with the following information?


Comcast IMAP settings for iPhone

Incoming mail server settings

Incoming server host name:

https://comca.st/38G6ldN

Incoming mail server port: 993

Use SSL: yes

 

Outgoing mail server settings

Outgoing mail server host name:

https://comca.st/3zKIR2R

Outgoing mail server port: 587

Use SSL: Yes.

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