emails not being received

@XfinityJamesC​ Hi - So, I belong to a fan club and their email notifications are not coming through while others with non comcast email addresses are receiving them. 

Thank you for clarifying, @KimM2! Were you previously able to receive emails from this sender, before this started happening? Have you already confirmed the emails are not accidentally being sent to your spam folder?

Previously in March of 2023 and then they stopped.

Thank you so much for confirming that for us, @KimM2! Are you using a 3rd party mail client or are accessing through the xfinity.com and selecting the email icon? 

Accessing via Xfinity.com

Hello, @dmtgs! We are happy to help with the email box. Did you check all folders for the email such as Spam, Deleted, and the Inbox? Are you accessing your email at the Xfinity email site or through a 3rd party email program such as Outlook? 

Bumping this topic.  Was a fix found?

I'm having the same issue.  In fact it's common when I use multi-factor authentication on international websites, such as Xiamenair.com.   I NEVER get the authentication code. When I put in my outlook.com email, the authentication code appears within 1 second (literally).   I am accessing my Xfinity email via web browser Edge. No, the emails are NOT going into a spam or junk folder or anywhere else. They are simply NOT being received. At all. 

This issue is not uncommon actually. And receiving authentication emails are either very delayed (received 30 minutes overdue) or simply don't arrive at all.  I don't know what is going on with the servers, but someone has not done their due diligence like the techs at Microsoft or Google do.  Never have problems there.  Xfinity, there is no excuse for this.