New Poster
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2 Messages
Emails not being received by Comcast customers
Comcast customers are not receiving my business emails. I work for a nonprofit and we have a 5K Run coming up. Customers are not receiving the information they need.
They are not in their spam folder.
Is there a way Comcast can whitelist our sending addresses? This is becoming a nightmare for those who have registered for our event but can't get the information they need.
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@ekmcgrath29 Unfortunately, Comcast does not have a Whitelist, but i did send you a PM to get more information about the issue to try and resolve it.
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ekmcgrath29
New Poster
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2 Messages
5 years ago
I responded to your message and hope to receive a reply soon.
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dmikulec
Frequent Visitor
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7 Messages
5 years ago
I'm on the other side of this problem: I am an intended recipient who is not receiving emails. I have watched the sender enter my address and push "send". and I have not received the message. This problem also has happened before with legitimate communications from commercial clients, so much so, that I have directed them to a gmail account. I have no filters set on Xfinity.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@dmikulec In the thread issue, it was in regards to an issue with the domain that the domain owner needed to resolve. I have sent you a PM as well to get more details.
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DAS1117
New Poster
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1 Message
5 years ago
Good day, I too am having an issue with a @comcst.net party not receiving my emails. Emails are finally received but after a 5+ hour delay?!
I would prefer not to provide the specific email address in an open forum therefre please PM me and I will provide the details.
Thanks.
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