Pontiffp's profile

Regular Visitor

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7 Messages

Tue, Mar 29, 2022 9:34 PM

emails missing in searches

Hi,
 
I've noticed for about a week that when I search my emails on my PC, the search results are only a fraction of the actual emails expected.  I tried signing out on all devices, and using a new browser, with no improvement.  I couldn't find any email settings that I thought might apply.  I haven't changed any settings recently.
  
Today I performed some searches on my phone, and received many more results searching on the same email address.  Using some of these dates, I was able to scroll back in time on my PC and discovered that the emails are still there, just not showing up on PC searches.
  
This is probably unrelated, but I sent 3 emails today (and 1 last week) that were received as empty beyond the Subject line.
  
Any help would be appreciated, since I use this email account for business as well as personal emails.

Accepted Solution

Official Employee

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119 Messages

6 m ago

@Pontiffp I sent you a direct message.  

Latoque

Expert

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29.2K Messages

6 m ago

When you say "searches on my PC", do you mean you are using a desktop client like Thunderbird or Outlook?  Or are you just using a browser and the webmail portal?

Regular Visitor

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7 Messages

6 m ago

I am just using a browser and the webmail portal.

Regular Visitor

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7 Messages

6 m ago

I am just using a browser and the webmail portal.

Official Employee

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119 Messages

6 m ago

@Pontiffp  We rebuild your search, it should be back to normal now.  

Regular Visitor

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7 Messages

6 m ago

That helped, to a degree.  I just tried 3 searches.  One had 31 results on my phone, and 3 on my desktop PC.  The other had 13 on the phone, and 2 on the PC.. The 3rd had 47 on my phone, and 22 on my PC.  The same searches on my PC yesterday had even fewer results.

New Poster

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4 Messages

2 m ago

I am having the same issues.  Using a desktop and the Xfinity Email interface with Chrome.  I use the search bar within the Xfinity email web browser.  I only receive the past few months of search results and I do not get all the messages relating to that search.  It appears to be random in what is selected and displayed.  When I use my iPhone I get all the results from the search.  Please fix.

Official Employee

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355 Messages

Hi there, thank you so much for reaching out to us about your email searching issues you are experiencing. You are in the right place, and I am happy to assist you today. Have you tried to clear out your cache and cookies from your browser and then trying to log back into your Xfinity email again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

Yes, this appears to have resolved my problem.  Thank you.

Official Employee

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355 Messages

I am happy to hear that your email searching issue have been resolved. Is there anything else I can assist you with today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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