Regular Visitor
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7 Messages
emails missing in searches
Hi,
I've noticed for about a week that when I search my emails on my
PC, the search results are only a fraction of the actual emails expected. I tried signing out on all devices, and using a new browser, with no improvement. I couldn't find any email settings that I thought might apply. I haven't changed any settings recently.
Today I performed some searches on my
phone, and received many more results searching on the same email address. Using some of these dates, I was able to scroll back in time on my
PC and discovered that the emails are still there, just not showing up on PC searches.
This is probably unrelated, but I sent 3 emails today (and 1 last week) that were received as empty beyond the Subject line.
Any help would be appreciated, since I use this email account for business as well as personal emails.
Accepted Solution
XfinityGabrielS
Official Employee
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119 Messages
6 m ago
@Pontiffp I sent you a direct message.
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Latoque
Expert
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29.2K Messages
6 m ago
When you say "searches on my PC", do you mean you are using a desktop client like Thunderbird or Outlook? Or are you just using a browser and the webmail portal?
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Pontiffp
Regular Visitor
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7 Messages
6 m ago
I am just using a browser and the webmail portal.
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Pontiffp
Regular Visitor
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7 Messages
6 m ago
I am just using a browser and the webmail portal.
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XfinityGabrielS
Official Employee
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119 Messages
6 m ago
@Pontiffp We rebuild your search, it should be back to normal now.
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Pontiffp
Regular Visitor
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7 Messages
6 m ago
That helped, to a degree. I just tried 3 searches. One had 31 results on my phone, and 3 on my desktop PC. The other had 13 on the phone, and 2 on the PC.. The 3rd had 47 on my phone, and 22 on my PC. The same searches on my PC yesterday had even fewer results.
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jbrandon242
New Poster
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4 Messages
2 m ago
I am having the same issues. Using a desktop and the Xfinity Email interface with Chrome. I use the search bar within the Xfinity email web browser. I only receive the past few months of search results and I do not get all the messages relating to that search. It appears to be random in what is selected and displayed. When I use my iPhone I get all the results from the search. Please fix.
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