Visitor
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1 Message
Emails missing from several folders
Some of my folders are suddenly completely empty. I am using xfinity.com on my computer to access emails. It is imperative that I get these emails back.
Visitor
•
1 Message
Some of my folders are suddenly completely empty. I am using xfinity.com on my computer to access emails. It is imperative that I get these emails back.
XfinityDena
Official Employee
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3.1K Messages
44 minutes ago
@mjsestrich Thank you for reaching out. I am sorry to hear about your emails that are missing. I see that you have sent a message and I've responded. Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so. If you do not see the feature on your profile, it may be because you have never posted a question on one of our public boards.
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