Emails missing from folders

When you search for and find the emails, under the date in the list does it show the folder they're supposed to be in?  Do you still find them if you search only the folder in question instead of "All folders"?  I'm just curious.

No, the emails don't show if I just search for the folder they are missing from.

Yes it does. My problem is that I have 19 folders and dozens of files, and I don't remember  all of them to even search for them,

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@Concon2 wrote:

No, the emails don't show if I just search for the folder they are missing from.

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Then I am going to escalate this to the forum admins for follow-up.  You should see a response here in this thread.

Got it. Please go ahead and sign out of our website. Make sure to stay signed out and then let me know once you have done that. I am going to attempt sending a database refresh/sync through.

Yes

Thank you! Go ahead and sign back in for me and let me know if anything has changed, for the better. Are you seeing the missing emails now?

Good afternoon, Concon2. Thank you for posting here for support. Sorry to hear about your folder contents disappearing! For this email address and just to confirm, are you using email from the https://comca.st/3a540r7 website only?

Unfortunately no.

I noticed they were gone on Thursday. I have 19 folders. Some only had a few emails in them. Some had 20 or so. I truly have no idea of how many total but I'd guess about 100.

Bummer. OK, we can try another route then. The last time you saw the emails in their correct folders was 3 days ago, correct? Also, about how many emails would you say this is happening to?

I see. I will see if I can open a request for you to see what can be done to fix this. Please send me a PM with your first and last name and the name of the account holder, if that's not you. 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

I will meet you there, thank you. 

ConCon2 did this get resolved?