U

Visitor

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3 Messages

Mon, Apr 19, 2021 11:22 PM

Emails I've sent for the past several days are landing in Junk or not being delivered at all

A number of emails I have sent recently, to regular contacts in my address book, have not been received or are landing in their Junk folders.  Help?! 

Responses

ComcastKaitlan

Official Employee

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107 Messages

25 d ago

Hello, @user_36e833; I'm sorry to hear about your emails being routed to Junk Mail with some users, that is very odd. Have you noticed this with one specific domain or multiple ones? (Gmail, Yahoo, etc.)

I am an Official Comcast Employee.
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Visitor

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3 Messages

Thanks for your reply!  Just having a problem with my Comcast.net address so far. the problem seems to be with outgoing replies to incoming emails, or when I try to send an attachment.  If I create a new message to send a reply, it usually is received.  Thanks for any help. 

Visitor

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3 Messages

Just to clarify, some of my emails are not received at all, not even in people's Junk folders.  

Official Employee

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168 Messages

That sounds really frustrating and can lead to missing important information. I want to help here. What device is this happening on or are is it happening on all of your devices? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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