kim4088's profile

New Poster

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2 Messages

Tue, Jun 23, 2020 9:00 AM

Emails incorrectly going to SPAM folder

I have a friend who's emails go to my SPAM folder about a third of the time.  I mark them as Not Spam, but they still periodically go to SPAM.  I have to  check my SPAM folder every day to make sure an email from her is not there.

I've set up a filter to have anthing from her be sent to my Inbox.  That doesn't seem to work.

Is there a way to whitelist her email? 

Responses

Latoque

Expert

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28.7K Messages

10 m ago

To answer your questions-------no, there is no whitelist function in the Comcast email.  And------setting up your own filter won't work because incoming emails have to hit the spam filtering system first.  You can call Comcast security and see if they can tweak your account -----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

You could also go into  your settings and just disable the spam filter, although I wouldn't myself.  But at least you would then get all her emails in the Inbox.

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New Poster

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2 Messages

10 m ago

Thanks for the reponse.

I find it disappointing that I have to call someone to fix this rather than letting me say it is not spam. Guess I will have to keep checking my Spam folder.  How annoying!

 

Visitor

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1 Message

3 h ago

I have had a similar problem with one friend's email.  I also am now experiencing the same problem with my own email.  I volunteer at an animal shelter and send turnover information to the next shift. I been doing this for several years.  The email is sent to my own email address and the people on the next shift are BCC'ed. Yesterday I did not receive my own email using my  MS Office Outlook.  In trying to determine what happened, I found my own email in the SPAM folder on the Comcast email site, so my Outlook never sees the email.  If Comcast is blocking my own email from my account to that same account, I would have to assume that they are also blocking it for anyone with a Comcast address that is BCC'ed.  So why has Comcast suddenly decided my email is SPAM?

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