tommyman1's profile

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2 Messages

Wednesday, January 15th, 2020 10:00 PM

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Emails in xfinity folder don't show up in outlook 2013

I' ve  been moving some emails in outlook 2013 from inbox to specific folders to better catalog my messages.  I drag and drop but when I look in folder it is blank, ie, no email.  When i sign into Xfinity web based email, i can see the folder AND the e-mail that i dragged and dropped.  This is frustrating and have been going on since last summer.  No one seems to know the issue and the fix.  HELP!!

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Expert

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29.7K Messages

5 years ago

It sounds like Outlook simply hasn't synced with the server since you made the moves.  Did you try using the Send/Receive button?  Also, you can change the setting for the fetching intervals-------------

 

https://www.msoutlook.info/question/check-for-new-email-frequency

Regular Visitor

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2 Messages

5 years ago

Thank you for the response but I've tried the solutions that you've proposed before to no result.  Perhaps Xfinity changed some settings that affect synch'ing with Outlook 2013?  I didn't mention before but about the time that i couldn't find messages that i moved from inbox to another folder, my outlook emails wouldn't update automatically like it use.  Now i manually go to update folder to do so.  Did Xfinity make a change to their e-mail settings last summer that could be the culprit?

Expert

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29.7K Messages

5 years ago


@tommyman1 wrote:

Thank you for the response but I've tried the solutions that you've proposed before to no result.  Perhaps Xfinity changed some settings that affect synch'ing with Outlook 2013?  I didn't mention before but about the time that i couldn't find messages that i moved from inbox to another folder, my outlook emails wouldn't update automatically like it use.  Now i manually go to update folder to do so.  Did Xfinity make a change to their e-mail settings last summer that could be the culprit?


They've made no changes I'm aware of that would have any effect on a mail client like you are describing.  I use Mac Mail on my desktop and it updates as it should.  I use Windows 10 Mail on the Dell laptop, and although it's persnickity at times, it does update.

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