Regular Visitor
•
2 Messages
Emails in xfinity folder don't show up in outlook 2013
I' ve been moving some emails in outlook 2013 from inbox to specific folders to better catalog my messages. I drag and drop but when I look in folder it is blank, ie, no email. When i sign into Xfinity web based email, i can see the folder AND the e-mail that i dragged and dropped. This is frustrating and have been going on since last summer. No one seems to know the issue and the fix. HELP!!
Responses
Latoque
Expert
•
28.8K Messages
1 y ago
It sounds like Outlook simply hasn't synced with the server since you made the moves. Did you try using the Send/Receive button? Also, you can change the setting for the fetching intervals-------------
https://www.msoutlook.info/question/check-for-new-email-frequency
0
0
tommyman1
Regular Visitor
•
2 Messages
1 y ago
Thank you for the response but I've tried the solutions that you've proposed before to no result. Perhaps Xfinity changed some settings that affect synch'ing with Outlook 2013? I didn't mention before but about the time that i couldn't find messages that i moved from inbox to another folder, my outlook emails wouldn't update automatically like it use. Now i manually go to update folder to do so. Did Xfinity make a change to their e-mail settings last summer that could be the culprit?
0
0
Latoque
Expert
•
28.8K Messages
1 y ago
They've made no changes I'm aware of that would have any effect on a mail client like you are describing. I use Mac Mail on my desktop and it updates as it should. I use Windows 10 Mail on the Dell laptop, and although it's persnickity at times, it does update.
0
0