Visitor
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10 Messages
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when:
1) sending from iPhone 16 Pro
2) sending from my older iMac (Catalina 10.15.8)
3) sending from my 2025 MacBook Air (Sequoia)
This happens with simple text emails and when sending attachments - makes no difference. If it matters, the emails appear in the brown font color in the Junk folder, while others in that window appear in a mix of brown and black font color.
When I log in to xfinity and compose/send within the browser interface, the emails go to the xfinity inbox correctly. However, they continue to go to the Junk folder on my personal devices.
I've spent hours with both xfinity support and Apple support, to no avail, adjusting and resetting Junk mail settings, whitelisting my email address on both the xfinity site and in MacMail, etc. etc. in all permutations. The "Not Junk" button does not work to train MacMail. I've been hitting it for months. If the email is being marked as Junk by the server, then the Junk mail training in MacMail may not work.
I've also created a Test user account on my laptop, with untouched (default) MacMail settings. I've deleted all previous Rules and Blocks in MacMail. I have also whitelisted my email in my xfinity settings.
In addition, and most importantly, my emails are going to the Junk folders of colleagues who have comcast.net addresses. I feel like there is a server-side filter or setting that is causing this. I have done a soft reset of my router.
Please, can anyone help me? This is creating serious problems for me with my work. Thank you.
XfinityRichard
Official Employee
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3.2K Messages
2 months ago
Hi there, @brinyside Thank you so much for taking the time to reach out today. I'm truly sorry for the trouble you are experiencing with your email service. Since it's been a few days since you last posted, are you still having trouble with your email service?-Richard
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XfinityRichard
Official Employee
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3.2K Messages
2 months ago
It was a pleasure, @brinyside working with you in private regarding your email concerns. We'll always be here if you need us in the future. We do appreciate you and your business.-Richard
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user_wr47iq
Visitor
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2 Messages
17 days ago
I am having the same problem and have tried all the same things. How was this problem fixed?
thanks Lesley
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user_wx9e7r
Visitor
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4 Messages
7 hours ago
I also have the same problem. It started suddenly about a month ago. I have my Mac Mail set up to automatically Bcc copies of all outgoing emails to me, and suddenly they started going to my junk file - both in Xfinity mail and in my Mac Mail. When I surveyed several friends who I correspond with regularly, those with gmail or other email programs (eg aol) all continued to receive my emails in their Inbox. BUT for everyone with a comcast.net email address, my emails all go to their junk file. This confirms to me this is a COMCAST issue (ie not something to do with my Mac mail.)
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brinyside
Visitor
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10 Messages
7 hours ago
Yes, I’ve tested with a different email client and same thing.
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user_wx9e7r
Visitor
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4 Messages
6 hours ago
I have just done some additional "testing" (which I think you have already done.)
If I compose an email using the Xfinity mail webpage, and send it to myself, it arrives correctly in my Mac Mail Inbox.
If I compose an email using my Mac Mail and send it to myself or anyone with a comcast.net address, it goes to my/their Junk folder.
If I forward any email from my Mac Mail Inbox to myself or anyone with a comcast.net address, it goes to my/their Junk folder.
So anything sent from my comcast.net address in Mac Mail, to any comcast.net address, goes to the Junk folder (mine or theirs.)
Since you already spent time with Apple - is there any possibility that Apple Mac Mail is preventing proper comcast to comcast email communication ???
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