1 Message
Emails have disappeared out of nowhere
Yesterday my email was working just fine but this morning I noticed all of my emails in my inbox and sent folder dated 10/19 to 11/13 (yesterdays date) have disappeared! They are nowhere to be found. They were there just yesterday. I have not idea what happened.
I have checked my outlook, my phone and have logged into comcast email and they are gone across all devices. I did not delete anything. I have tried the suggestion of going into the trash folder and recovering deleted emails but they are not there either. Where did they go? How can I get them back? It's important that I get these emails back. I am receiving emails this morning and I have my emails before 10/18/23 but nothing in between.
Can you please help me with this.
Ygolonac
Contributor
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21 Messages
2 years ago
You're not the only one, a number of folks (including me) are having this issue recently.
The only info I've seen posted is from Reddit: "Thank you for visiting us here as well for assistance with your email concern. At this time this is a known issue and we do not have an update just yet."
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XfinityKei
Official Employee
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1.5K Messages
2 years ago
@user_6vru30 I'm sorry to hear you're missing emails. Can you try the steps in this link https://www.xfinity.com/support/articles/recover-deleted-email to recover them. Let us know if this works.
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