Hello, user_lm7z1p! I know I'd be reaching out to if my emails went into the trash instead of the inbox. That sounds like it might be an email filter issue. When you have a moment can you please review the following article to double check if your spam filter settings are the cause. Thank you!
@XfinityJamesC wrote: "... There used to be an option under "Report an issue" ... it looks like that has been removed ..."
The "Still have a question? / Report an issue" box is still there, but the only options it lets you pick are the ones @user_8hpyam already posted and described as not relevant to their problem:
I'm not able to send e-mail to Comcast customers (comcast.net).
I can't reach a website that I want to go to.
I failed ID verification at a retail store.
Maybe you just didn't scroll down far enough to see it?
XfinityThomasA
Official Employee
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3.2K Messages
17 hours ago
Set email filters or spam filters — Xfinity Email help
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BruceW
Gold Problem Solver
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27.1K Messages
6 hours ago
Comcast's mail servers only deliver incoming mail to the Inbox or Spam folders, so new mail would only appear in the Trash folder if:
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EG
Expert
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115.9K Messages
3 hours ago
Concern moved here to the E-mail help section.
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BruceW
Gold Problem Solver
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27.1K Messages
1 hour ago
The "Still have a question? / Report an issue" box is still there, but the only options it lets you pick are the ones @user_8hpyam already posted and described as not relevant to their problem:
Maybe you just didn't scroll down far enough to see it?
(edited)
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