Hello, user_lm7z1p! I know I'd be reaching out to if my emails went into the trash instead of the inbox. That sounds like it might be an email filter issue. When you have a moment can you please review the following article to double check if your spam filter settings are the cause. Thank you!
@XfinityThomasA Thank you. I have checked and I have no filters set up. Yesterday I was victim to the fake invitation email going around. It was unfortunate coincidence that I was waiting for an invite from the person that claimed to be sending. Could this be the reason? My settings are all in the correct place on my laptop and iPhone but all unread messages are still going direct to trash.
Thank you for responding, @user_8hpyam! Can you tell me a little more about this fake invitation you mentioned? I'm not sure how something like that could impact your mail settings, unless someone was able to gain unauthorized access to your account. If that's the case, you should definitely change your password right away and submit a report to our Customer Security Assurance (CSA) Team by visiting https://spa.xfinity.com.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Fake invite circulating from actual evite company called Punchbowl. I was actually expecting an invite from supposed sender..an unfortunate coincidence. I clicked to open and added my email and password. Yesterday my entire address book got an invite. I changed my password and I have no filters in place so I can’t figure out why my new unread email goes immediately to trash.
I had also gotten an invitation that was a scam from someone I knew and that was when my emails started going to trash. I just worked with Apple and on my iPad, had to delete the Comcast email account in settings and then add it back. My emails are going back into inbox.
I can definitely understand why that would be frustrating, @user_8hpyam. Have you already been in contact with our CSA Team about this?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityJamesC wrote: "... There used to be an option under "Report an issue" ... it looks like that has been removed ..."
The "Still have a question? / Report an issue" box is still there, but the only options it lets you pick are the ones @user_8hpyam already posted and described as not relevant to their problem:
I'm not able to send e-mail to Comcast customers (comcast.net).
I can't reach a website that I want to go to.
I failed ID verification at a retail store.
Maybe you just didn't scroll down far enough to see it?
XfinityThomasA
Official Employee
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3.2K Messages
17 hours ago
Set email filters or spam filters — Xfinity Email help
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BruceW
Gold Problem Solver
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27.1K Messages
6 hours ago
Comcast's mail servers only deliver incoming mail to the Inbox or Spam folders, so new mail would only appear in the Trash folder if:
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EG
Expert
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115.9K Messages
3 hours ago
Concern moved here to the E-mail help section.
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BruceW
Gold Problem Solver
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27.1K Messages
1 hour ago
The "Still have a question? / Report an issue" box is still there, but the only options it lets you pick are the ones @user_8hpyam already posted and described as not relevant to their problem:
Maybe you just didn't scroll down far enough to see it?
(edited)
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