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user_4spwht
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Wednesday, September 18th, 2024 12:19 PM

Emails getting closed while typing and moved to "Draft" emails folder.

Emails getting closed while typing and moved to "Draft" emails folder.

I am now having the same problem that I have seen many other people complain about.  But,  I looked through the forum and just saw many complaints and unresolved issues.  My emails are getting closed while typing and moved to the "Draft" emails folder.  Now, I have a pile of draft emails across the bottom of my screen.  I have cleared out the "Draft" folder, and re-booted the program.  No luck.  This is happening while I am using Chrome to access connect.xfinity.com.  Any suggestions?  Thanks!

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Updated 

18 days ago

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XfinityKei

Official Employee

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1.2K Messages

3 months ago

@user_4spwht Thanks for bringing your email concerns to our attention. I cam understand how frustrating this can be. This can happen from a few things such as incorrect SMTP server settings, firewalls or antivirus software blocking access, scheduled message settings etc.

Lets work together to figure this out and provide you with a resolution.

What browser are you using? Have you tried using a different one?

When did this start?

Is it all messages or just some?

Do you have any additional email clients set up such as Outlook, iMail etc?

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user_4spwht

3 Messages

Browser - Microsoft Edge

Started 09-17-2024

It appears to be all of them, but, i was trying to send emails as fast as possible, so it may be just some

No additional email clients

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3 months ago

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XfinityMichaelC

Official Employee

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4.1K Messages

Thank you for that information! As you mentioned above you were using chrome. By chance have you tried the same actions while in a Incognito windows (Ctrl + Shift +  N) to see if it results in the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_KCC221

New Poster

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3 Messages

I'm having the same issues.  I was using Chrome and it seems to have started yesterday with one specific draft email.  Even after deleting all drafts of that email and sending off the final version of the email, it still kept saving multiple drafts of that email.  I did go into a Incognito window and had no problem opening up the sent email and creating drafts.  So it seems it has to do with either a specific email and/or using Chrome in the non-Incognito window.

Do you know of any fixes?

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2 months ago

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XfinityGabriel

Official Employee

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2K Messages

 

user_KCC221, Hi there! Thanks for reaching out and letting us know. I can certainly understand the importance of sending emails without those duplicate drafts. I am so sorry to learn about this experience. You've knocked on the right door in virtual land. Our team of specialists is expert in resolving email concerns over social media. When you experience this issue, are you using our webmail site at this link here or a 3rd party email client?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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CYankovich

New Poster

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3 Messages

1 month ago

I have the exact same problem. The weird thing is it comes and goes. Never had the problem until a few weeks ago. Drove me crazy - Comcast was no help at all. Then it went away. Came back today. On all three computers:I have two at work and one at home. All desktop. I have read the history on this problem - been around for at least three years. What the heck? 

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dalem

Regular Visitor

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4 Messages

@CYankovich​ yes i have had same problem off and on for last few months. aggrevating--doesn't wait 5 minutes to save the draft. then i lose the message-i am now typing my message in word and loading it into comcast. 

why don't they allow a person to shut off the draft feature-more trouble than it is worth for me.

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20 days ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

 

dalem Have you tried using a third-party email client like Outlook? The feature you mentioned appears to be working as designed within the Xfinity Connect email. There is currently no way to modify but we will be happy to forward the feedback about this feature to our team.

We recommend using a third-party email client as a workaround, the issue should no longer happen so that you have time to compose mail without having to see them being auto-routed to your draft folder.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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