Visitor

 • 

1 Message

Friday, March 13th, 2026 3:51 PM

Emails from Xfinity mailing

I am receiving email saying I need to accept terms of service. When I attempt to do this it asks for credit card information and I need to know if it is legitimate.

Oldest First
Selected Oldest First

Official Employee

 • 

2.2K Messages

7 hours ago

Hi there and welcome to Comcast @user_7hmykb. Thank you so much for reaching out to us regarding this email you received. Does it say what the terms are for? 

Visitor

 • 

2 Messages

Hey there no I did not receive an email I cannot log into my email

Official Employee

 • 

3.1K Messages

 

user_kx6pt9, Thanks for confirming this for us. As someone who depends on my emails for important communication daily, I can understand the importance of getting this fixed. You've reached the right team of experts who specialize in resolving email concerns over social media. We can help. When you normally access your email, do you use a third-party email client or do you sign directly from our web page at this link here

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

116.6K Messages

5 hours ago

Concern moved here to the E-mail help section.

forum icon

New to the Community?

Start Here