Visitor
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1 Message
Emails from one specific sender not being received.
I have stopped receiving emails from quickbooks@notification.intuit.com. I have been receiving these monthly for several years without a problem, but around three months ago they stopped. The sender confirmed they were still sending them. I use Outlook, but have been checking for them also on the xfinity website interface and they are missing there as well. They are not in the spam folder. I had a similar problem a few years ago with emails from the postal service (Informed Delivery) and a representative on this forum fixed it for me. I can't find the thread, but he had noted it was a service that xfinity used to proactively filter out junk at that time that was blocking them.
Help would be appreciated.
Thanks
XfinityThomasA
Official Employee
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3.1K Messages
3 hours ago
Hello, Eric0316. Thank you for reaching out to us here for help. Let's take a closer look and work together towards a resolution. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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