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erinnross
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2 Messages

Tuesday, February 13th, 2024 7:08 AM

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Emails from Late January 2023 thru today deleted without my permissions or doing

Around 10pm this evening I was astonished to find that all my emails from approximately January 20th thru today were deleted without my permission, authorization, or by my doing.  What can I do to restore the emails?  They are not in Trash as that was emptied as well, and the same break in time appears in my Sent items as well.

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10 months ago

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XfinityRaul

Official Employee

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1.6K Messages

10 months ago

Hello, @erinnross. I'm sorry to hear your emails were deleted. I know how important it is to always have the opportunity to store certain emails. Have you attempted to go through the steps provided by this link to recover your emails https://www.xfinity.com/support/articles/recover-deleted-email? 

 

If not, please do so and let me know if you were successful. 

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erinnross

2 Messages

Yes, I just attempted that procedure and there was nothing to recover after 1/20/2024, which was the date after which all my Inbox emails were deleted without my permission, approval, or my doing.

Is there some sort of backup thru Comcast to restore the approximate past month of Inbox emails to my account?

10 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

@erinnross We can see what we can do. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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EG

Expert

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107.2K Messages

10 months ago

Concern moved here to the E-mail help section.

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