Emails from favorites tagged as junk

Hi, @bards4! Thanks for contacting XFINITY over our forums page and for patiently waiting for a resposne. I am sorry to learn about this experience with those emails landing in the junk folder. As someone with a small business, I know how important it is to recieve all of those emails. We will do everything within our power to get this fixed. You've reached the best place in virtual land for assistance. To get started, I would like to ask you some troubleshooting questions. Can you tell me if you are using a 3rd party email client or are you using the XFINITY website to recieve those emails?

Hi there - Thanks for getting back to me! I am accessing my Xfinity email through Apple Mail. Thanks again.

Yay! I am glad to hear it. It is my pleasure. Thank you for your business and for your patience. Before I let you go, would you like me to do a courtesy account review to ensure your getting the best deal for your household service needs? For future reference, here is also a great link to check on what promotions are available at your location at any time for your convenience. https://comca.st/3L5HTns All you have to do is enter your address and sign in to update your plan.

Well, the issue is not resolved. I can access my email just fine from Apple Mail and online through the xfininty website, but I'm still having problems with the emails from my favorites and from addresses I have in my contacts marked as Junk. Am I to understand that it is an Apple Mail issue and not an xfinity issue?

I am having the exact same problem and I am using Outlook.  So it is incorrect to say it is an Apple problem.  The spam filtering is taking place at comcast.