emails disappeared

Yesterday, 1/23, every email in my inbox back to 12/24 disappeared. Gone. No where to be found through no action of mine. So far Comcast has been unable to explain or recover. Very disappointing as this appears to be a failure on their part that they won't own up to or don't recognize. (I do IT for a living...) Anyone else experience a similar event in this timeframe?

Anyone else experience a similar event in this timeframe?

Responses

J

jimzpsu

Visitor

•

2 Messages

2 months ago

ok. salutations to Comcast support, as my emails have been restored. Clearly this was escalated and someone with appropriate technical skills has resolved. No idea what lead to the disappearance but appreciative of the resolution.

1

0

XfinityChelseaA

Official Employee

•

599 Messages

We are so glad to hear that your emails were restored successfully! I know our frontline teams, as well as our teams 'behind the scenes' so to speak, are always actively working to ensure your services are performing! We truly appreciate your time, patience and understanding while things got taken care of! Please do not hesitate to reach out if ever needed! We are here for YOU! 🙂

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

Email

jimzpsu

emails disappeared

jimzpsu

XfinityChelseaA

New to the Community?