mataadf's profile

Regular Visitor

 • 

2 Messages

Mon, Nov 23, 2020 6:00 AM

Emails disappeared

Hello, on 11/22/2020 around 7:30 while reading emails, I received a server error from Comcast and all of my emails in inbox and other folders prior to 2017 were deleted. They are not in trash under recover deleted emails. Can the engineers restore my emails.

Responses

Latoque

Expert

 • 

28.8K Messages

7 m ago

Call Comcast security and see if they can restore the missing messages.  They should be able to since this just happened------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Regular Visitor

 • 

2 Messages

7 m ago

Hello,

 

No, only some of my emails were recovered. Call comcast/xfinity again said they would to higher level to look at but has been more than a week and no reply back.

 

thank you

 

New to the Community?

Start Here