mataadf's profile

Regular Visitor

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2 Messages

Monday, November 23rd, 2020 6:00 AM

Closed

Emails disappeared

Hello, on 11/22/2020 around 7:30 while reading emails, I received a server error from Comcast and all of my emails in inbox and other folders prior to 2017 were deleted. They are not in trash under recover deleted emails. Can the engineers restore my emails.

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Expert

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29.7K Messages

5 years ago

Call Comcast security and see if they can restore the missing messages.  They should be able to since this just happened------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Regular Visitor

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2 Messages

5 years ago

Hello,

 

No, only some of my emails were recovered. Call comcast/xfinity again said they would to higher level to look at but has been more than a week and no reply back.

 

thank you

 

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