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user_0s6q6c
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Saturday, November 23rd, 2024 3:17 AM

Emails disappear

Hello, for the last several days my emails have been disappearing. They go to the Deleted trash folder. I re install them and several hours later they disappear again 

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XfinityMartyR

Official Employee

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2 days ago

 

user_0s6q6c Thanks for reaching out! Is this happening with your Comcast.net email? Also, does it happen when you use the Xfinity email portal, or a 3rd party email program?

 

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user_0s6q6c

4 Messages

I have a Comcast.net email 

i use a 3rd party usually but happens on Comcast site as well

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2 days ago

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XfinityChelseaB

Official Employee

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1.3K Messages

@user_0s6q6c, thank you for the update, I appreciate it! By chance are your SPAM filters set correctly? You can find out more info here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_0s6q6c

4 Messages

Yes, set up as instructed.  I have lost all my sent email as well

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1 day ago

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XfinityMartyR

Official Employee

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1.5K Messages

user_0s6q6c

You will want to ensure that the default settings of the email program, website or mobile device that your using to get your email doesn't delete email messages from the server automatically. By default, many email clients automatically delete messages from the server once they've been read. However, most mail clients have an option to leave a copy of each message on the server. Some email  applications, devices and services that might delete mail from the server include:
Outlook, Windows Mail, Apple email, Thunderbird and many more. Mobile devices, tablets and other devices with built-in email programs. Web-based email clients like Gmail, Yahoo! Mail and AOL Mail.

In your third-party email client, it's recommended that the email account be set up as IMAP to keep emails in sync across devices. If you're using POP settings, emails might not be saved on the server after being read. 

Also, ensure that email forwarding isn't turned on in Settings or Preferences.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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