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user_4ba019
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5 Messages

Monday, January 17th, 2022 5:17 PM

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emails disappear from iPhone and iPad

Emails disappear from my iPhone and iPad using Apple mail and I do not understand why?  They are not deleted but disappear from the device inbox

Question

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Updated 

3 years ago

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EG

Expert

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110K Messages

3 years ago

Concern moved here to the proper help section for assistance. 

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CCAmir

Gold Problem Solver

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7.2K Messages

3 years ago

Hi user_4ba019, thank you for reaching out to us here with this concern. It sounds like the app may need to be registered again, please sign your email account out of the app and then sign back in. This should fix your issue. 

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user_4ba019

Visitor

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5 Messages

3 years ago

I am not using the app but using Apple Mail

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CCAmir

Gold Problem Solver

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7.2K Messages

Correct! Apple Mail is an app on your Iphone right? Please go to your mail settings on the phone and remove the email account that you're using, once removed please add the mail account back to the Apple mail app and try your mail again. 

I no longer work for Comcast.

3 years ago

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user_4ba019

Visitor

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5 Messages

Did that  - I can’t tell if worked will have to see…

Thank you

3 years ago

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CCAmir

Gold Problem Solver

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7.2K Messages

You're welcome :) Please reach back out to us here if you continue to have issues accessing your mail.

I no longer work for Comcast.

3 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

Good afternoon,

Reviewing our logs I can confirm that the email client "iPhone Mail" is accessing your mailbox via IMAP and proceeding to delete emails. This is generally an issue with the configuration of the email client. As mentioned above, removing and setting up the email account within the email client may resolve the issue. Alternatively, you would want to troubleshoot the settings within the email client itself as its not a Comcast service deleting the emails. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_4ba019

Visitor

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5 Messages

Comcast is the only email that does this.

Gmail and Yahoo do not remove email within the Apple Mail app

3 years ago

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