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Dune21
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Tuesday, January 25th, 2022 6:40 PM

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Emails deleted in Outlook for MAC keep being downloaded from server

I am using Microsoft 365 on a Mac running OS Monterey 12.1.  When I go through my Comcast emails in Outlook and delete certain ones, no sooner have I deleted them when they are downloaded again.  This problem has been going on a while but has recently gotten worse.  Sometimes I have to delete an email 3-4 times.  I get a lot of worthless emails so this has become very time consuming.  I asked Microsoft about this but they weren't any help.  Does anyone have any ideas?

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3 years ago

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3 years ago

@Dune21 It sounds as though you're only deleting email from Outlook and not from the Comcast servers.  Check your settings in Outlook.

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Dune21

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@Again​ My email accounts are IMAP.  I can't find any setting in Outlook that says delete or leave on server.  I remember this from earlier versions of Outlook but can't find that setting in the current Mac version.  I am not using the newest version of Outlook because on the Mac it doesn't support IMAP accounts.

3 years ago

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XfinityCSAEmail

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3 years ago

@Dune21 
Good afternoon, 

Unfortunately, Comcast does not troubleshoot, manage, or code Outlook and/or Mac. You may be better suited in creating a post on their respective forums to seek answers, but the issue you are experiencing is one with your email client. If an email is deleted from our server (xfinity.com) then it will reflect accordingly in any email client regardless of manufacturer. 

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Dune21

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@XfinityCSAEmail​ 

Under Advance Email settings on the Xfinity site there is the following option to delete emails from the server once they have been downloaded.  I have Delete checked.  However, it only references POP accounts.  Why isn't this option available for IMAP accounts?

"When using POP to access your Comcast email from third-party applications, you can choose what happens to messages once retrieved from the mail server. By default, we will leave the message in your Inbox. Changing this setting will allow your application to tell the server what to do."

3 years ago

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Dune21

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I am not using POP.  My accounts are IMAP.

3 years ago

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XfinityVianney

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The IMAP should keep your email on the server and always synchronized across your devices without you needed to direct it. If set up correctly, it should delete the email on both ends. It may list this as a general reminder, but it doesn't mean your using POP. 

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3 years ago

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