Mon, Jul 19, 2021 5:17 PM
We are not receiving emails sent to the above email address from this address: [Edited: "Personal Information"]
We have been told the issue is not on their end.
Thank you so much for your help.
1 m ago
2 m ago
Hello, @DHlofty2! I'm sorry to hear about any email issues being experienced with receiving emails from a certain address. We can definitely look into this for you on a deeper level! Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file to get started.
To send a Message:1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.3. Type your message in the text area.4. Press Enter to send!
@XfinityKaitlan the chat bubble does not have a dropdown as far as I can find.
If you aren't logged in, please do that and see if the option is there. If not, you can also try this link https://comca.st/2V7T9LK. Let us know if you still run into issues.