DHlofty2's profile

New Poster

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3 Messages

Mon, Jul 19, 2021 5:17 PM

Emails blocked to one of our accounts

We are not receiving emails sent to the above email address from this address:   [Edited: "Personal Information"]

We have been told the issue is not on their end.

Thank you so much for your help.

Responses

Official Employee

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255 Messages

2 m ago

Hello, @DHlofty2! I'm sorry to hear about any email issues being experienced with receiving emails from a certain address. We can definitely look into this for you on a deeper level! Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file to get started.

 

To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

New Poster

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3 Messages

@XfinityKaitlan  the chat bubble does not have a dropdown as far as I can find.  

Official Employee

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365 Messages

If you aren't logged in, please do that and see if the option is there. If not, you can also try this link https://comca.st/2V7T9LK. Let us know if you still run into issues. 

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