Emails blocked to one of our accounts

We are not receiving emails sent to the above email address from this address: [Edited: "Personal Information"]

We have been told the issue is not on their end.

Thank you so much for your help.

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Responses

user_Kaitlan

Contributor

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317 Messages

4 years ago

Hello, @DHlofty2! I'm sorry to hear about any email issues being experienced with receiving emails from a certain address. We can definitely look into this for you on a deeper level! Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file to get started.

To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

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DHlofty2

New Poster

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3 Messages

@XfinityKaitlan the chat bubble does not have a dropdown as far as I can find.

4 years ago

0

XfinityChristina

Official Employee

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923 Messages

If you aren't logged in, please do that and see if the option is there. If not, you can also try this link https://comca.st/2V7T9LK. Let us know if you still run into issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Email

DHlofty2

Emails blocked to one of our accounts

user_Kaitlan

DHlofty2

XfinityChristina

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