matthewoconnor's profile

Regular Visitor

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3 Messages

Wed, Sep 9, 2020 5:00 PM

Emails blocked from valid domain

It appears that emails from REI.com (the outdoor retailer) are being blocked from reaching me.  Can I please have this unblocked?  I have verified that they are not going to my spam folder. 

Responses

Latoque

Expert

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28.9K Messages

1 y ago

Call Comcast security.  They handle blocking issues--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Regular Visitor

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3 Messages

1 y ago

I tried that. They were of no help.  In fact the gentleman didn't seem to understand what I was describing or complaining about. 

Official Employee

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98 Messages

1 y ago

@matthewoconnor 

 

Hello, after review of the domains traffic we are not blocking them. We are allowing messages to successfully come through.

 

Although no messages are going to your user profile. Unfortunately, if the emails are not reaching you, we cannot troubleshoot further.

 

The sender, in this case rie.com will have to determine why their outgoing messages to you are not sending. The sender should receive a bounce back or be able to determine on their end why the outgoing messages are not reaching you.

 

This usually occurs if a user is removed from their sending list or placed on a do not email list.

Visitor

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2 Messages

@ComcastSPAAbuse 

I have spent five hours between you and Apple today. I pay almost 150 a month and been a customer for nearly 20 years.

Half the people I speak to are helpful and creative the other half know less than I on basics. You need to develop a system that is customer based not focused on shifting blame Apple - be solution focused develop what ever professional b2b business relationships you need to provide service 

Official Employee

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98 Messages

1 y ago

@matthewoconnor 

 

Correct, that is the domain we checked. That was an auto correct. 

Regular Visitor

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3 Messages

1 y ago

Not RIE. Your response has the wrong domain.

REI. Can you please check this one?

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