Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

I took the advice of someone who posted who suggested going to email account. Hit remove. Go to settings and clear data. You then have to add your account along with the password. I was afraid I would lose everything, but I didn’t. And I’m still getting emails for now.

I called xfinity and he was able to get it fixed for me by telling me what to go. He had me remove my email then had me log into xfinity and reinstall the email client. It was rather easy to follow his directions. 

@chillbren​

Use this link to find the instructions that appear to work the best to resolve your issue

https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

Thank you,  working for now 🤞 

You need to delete the Samsung Email app from your phone and go to the Google store and re-install it and then set-up your email account with the updated version of the Samsung email app.  I did this yesterday and so far all is working fine.  This is a 5 minute fix to get the latest Samsung email app which most likely has the updated version of software to resolve this problem.  All the Best!

@user_0b6b7k​ You must have a special Google Store, the version there is still the one from July 27, 2023 (6.1.82.0).

@user_0b6b7k​ Doing that has repeatedly been shown to be unnecessary. Thanks, though, for the input. Based on all the experiences shared here, this whole issue almost certainly was the result of a Comcast interface problem. My guess is that no one is surprised.

@plummerld​ Believe it or not there is another instance of the app in the "cloud". Take a look in the Galaxy Store - States the Updated date as 11/2/23; size 41,75 mb and version is also 6.1.82.0. 
This of course can get very confusing to many of us.
I get an error every time I try to get info on the app from the google play store.

And the mystery continues...

Also if you check Apps settings each app will let you know what store it is downloaded from.

I have 3 comcast emails on my Samsung s22 phone. One stopped working on Nov6, the other 2 kept working. Under accounts it sai it was synced, but under apps it not. Removed that failed acct and reinstalled it all fine so far.

Same thing.  Exactly as you describe, above.   That's what I just did and it seems to be syncing now.   Some fix must have been put in place recently.   Crossing fingers it holds....

Hey @user_7q4frv! Thanks so much for providing this update, we're delighted to hear it is working on your end again. Please be sure to let us know if you run into any further issues, we're here to help. 

@OldGreyCat55​ "They fixed it without issuing a statement that it was fixed." They also haven't even publicly acknowledged the widespread existance of this email issue, much less taken any responsibility for it. Comcast/Xfinity has always ignored their customers, while gladly accepting their account payments. This latest problem simply reinforces the reality of their disdain for us.

@XfinityAmira​ Please consider this my vote for rejecting your post as an acceptable corporate response to this widespread Comcast issue.

I uninstalled my app this morning and reinstalled it and it has been working.

My Samsung email also seemed to clear itself today and prompted me to log in and has at last downloaded all recent email to my phone! 

Mine went on since Tues. Very frustrating to say the least. I called xfinity and talked me through removing my email app and reinstalling from xfinity website. It worked great. 

. 

@Syncope23​ Hello. I went 3 days with trying to fix. I read a reply here and it worked. I uninstalled my email account and then  reinstated my email account. It worked.

Thank you for your help. Your process corrected two Samsung cell phones and tablet. They are all working great and I'm now receiving current emails.

@RobM177 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Hey, @user_6minh5! Thanks for letting us know, have you attempted the recent steps listed here again to see if it will finally sync?

Thank you @user_dplmxq for keeping us updated and we are glad to hear you are able to receive your email now. 

Problem seems to have been resolved. My email has been properly syncing with my Samsung email app for a full day now.