Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

@user_x0gcmr​

This happened to me to around the same time! Very frustrating!

I have a couple of thoughts on what's happening and how things I did to get back online.

• There may have been an update to the Android third-party email app. I'm not sure. But, when I ended cleared the cache and all my data, basically resetting the app. I was suddenly asked to give permissions to everything on my phone (photos, contacts, voice), you name it! The app would not allow me to even compose an email until I gave it ALL the permissions it wanted! Makes one a little uncomfortable!
• I noticed that Xfinity seems to suddenly be pushing you NOT to use a third-party app because, (I am paraphrasing) "It may open you to sharing data and information, etc. . ." Perhaps this is due to what I mentioned in my first bullet.
• I learned there is a now an option in your web-based Xfinity email setting to turn on/off third party email programs. https://www.xfinity.com/support/articles/third-party-email-access
• I have 2-step verification on for my web-based Xfinity account. I ended up turning that off. I don't think that matter to this whole mess. But, I did it. It was a PIA anyway!
• Here's what I did, and am now all set:
  Cleared the data and cache of the email app on my phone (basically reset it).
  Said yes to all the permissions this app was asking for on my phone.
  Turned on third party email access in my web-based Xfinity email settings.
  Turned off 2-step verification for my web-based Xfinity log-in.

I hope this is helpful to everyone that is having this problem.

Good luck!

@user_c5mtvq​ comcast.net still exists. It redirects you to xfinity.com. You them can sign in there.
Could be an issue with you Internet provider and their DNS server.

@miscstuff55​ When you are on xfinity.com and signed in, there will be a purple round icon in the upper right corner.

When you hover over it, the word "account" will appear.
Click on that icon and a list will appear. When you scroll down there will an item "check email". Click on that link and now you should have your email to review on your computer. (you can actually do the same thing on your phone when the app is not functioning).

@miscstuff55​ to get emails working again on your phone, please try removing your account and then add it back as a few folks have suggested above. O need to remove the email app.
Wish you well.

@miscstuff55 Good morning! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your email services. 

We implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer. Please let us know if these steps work for you, and if you are still experiencing an issue. 
 
To delete you Xfinity Email account, please:
 
Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
 
If you’re prompted to Set up email, please:
 
Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity

@bpultz47​ Look above and try signing on to xfinity.com

@user_igs33z​ In the settings for the Email app, there is an 'Email folders to sync' that would need to be set to pick up your folders. By default, only the Inbox is active. I hope this helps.

@user_igs33z Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your email. I'm happy to take a look, and get you in the right direction. Can you please tell me if these sub folders are sub folders from your "Inbox", or if they are sub folders from "My Folders"? 

@robertscanlon52​ The issue was likely with Comcast's (Xfinity) Authentication system and seems to be fixed.

However, on the Samsung Email app, you would need to remove your Xfinity Email account from it, restart your device, and then add it back. Be sure to review the settings so that you can restore them. That, at least, seems to have worked for most people on this thread since about 6 PM EST, yesterday (Nov 8).

@user_ln9jpy​ Mine was already checked. ack......this is so frustrating. 

@suzanne-sherman​ Have you removed your accounts and added them back in?  That process appears to be working for many users. No need to remove the email app, just the account in the app.

@user_ln9jpy​  Mine wasn't unchecked. Still expecting emails including test emails sent to myself from another account that have not come through.  In advance settings, there's a POP/ 3rd party box that asks you to Keep or Delete. Do you have any idea which of those boxes should be checked? Anyone else have any ideas? I've been in touch with xfinity multiple times - they acknowledge and issued a credit to my account, but I'm still not "fixed". Has been ongoing for me since 11/3.

@user_ln9jpy​ Mine is not checked and Samsung email app is working fine on my Samsung Ultra s21. I just needed to remove the account(s) and re-add them.

How did you do this?? 

@user_wwrnnr​ Please look above and follow the process to remove the account and re-add the account. This will save you a lot of frustration dealing with Comcast customer service, who probably do not have a Samsung phone not use the same email app. Comcast service folks will have you do so many useless things short of doing a hard reset (which you do NOT want to do).

@kcscb​ I am using imap interface as well and all I needed to do is remove the account(s) and re-add them. Worked fine starting about midnite last nite. (Clearing the cache may help, but not sure it really does anything in this case).
It really a waste of time uninstalling and re-installing the app in this case.

@kcscb​ As stated above, try removing your account and then re-add in to see if that solves your issue for that account.  

@gapjr​ at the top of the page, click on unfollow right under the opening description of the thread.