Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

@user_l7lsbx​ Login to Comcast email on the web. Go to settings, security and check the box granting access to 3rd party apps. Then, on the Samsung Email app, you would need to remove your Xfinity Email account from it, restart your device, and then add it back. Be sure to review the settings so that you can restore them. That, at least, seems to have worked for most people on this thread since about 6 PM EST, yesterday (Nov 8).

@user_l7lsbx​ 

Follow this link which will guide you.
Basically, removing your emaill account from the app and then re-adding the account.
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654ccee2329c7c21959ab2ae

Removing the Samsung Email app, downloading again and setting up my Comcast email from scratch resolved this issue for me. Sucks that we have to go thru all this. I don't know if it's a Samsung issue or Comcast at this point. 

I reviewed my security settings and they are already set to allow 3rd party apps.  On Tuesday, 11/7, in an attempt to solve this problem, I removed my Xfinity email accounts from both my Samsung S22 and my Samsung tablet and re-added them.  This worked for one day.  Today, 11/9, they are not working again.  

@user_vdcmbh​ The same as many have experienced. Either Samsung or Comcast changed something yesterday evening. I would suggest doing it one more time. I did it last evening and it has been working ever since, though earlier in the day, it quit working like yours.

@user_53tb8m​ Follow the procedure laid out just above and your issue should resolve. Believe more than 80+% of the folks have been successful with the above solution..

@wandererma​ I second that motion!

@user_u5fh0z​ Most of this issue does not make sense and it caught all of us by surprise. As suggested above, remove your account and re-add it and the emails should start flowing.
this link has the best description of the solution. Saves you from searching on page 19..
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654ccee2329c7c21959ab2ae

@wandererma​ 

Yep, that seems to have done it. I'm just weirded out because one account failed and one worked without changes. I am guessing I will need to do this same thing for the unfailed account in the future.

I tried removing my email account and adding it again with the following changes - I checked the box to keep me signed in and I checked the box to NOT ask for a code. It's working now, but it worked for a day last time too, then stopped working. We'll see.

Did you try putting in your password prior to the Xfinity ID.  When I did that, it didn't ask me for MFA.  It just set up my email and now everything works.

@bkcom​ 

Removing and readding the offending account seems to have worked. I am guessing the special web interface thing the Samsung app does when it sees a comcast account has something to do with it, but my guesses about cookies or not having the third party app setting checked would just be guesses.

That worked for me!! Let's see if it lasts!

Worked for me also. So far…….

Since someone just asked, I know that pressing "Remove your email account" in the Samsung email app setting sounds scary (I was scared too), that you may lose your emails.  That should not be the case, and it wasn't for me.  Keep in mind that you are not deleting your email account from Comcast.  You are simply telling the Samsung app where your email is.  It's over on Comcast and here is my name and password to get you in.  By removing the email account on the Samsung Email app and adding it back in, you can enter your latest password to get in.  Having said all that, I am not an expert, so don't yell at me if I am wrong ;-)

@bkcom​ i have to disagree with that theory.   The same thing has been happening to me for a couple days.   I remove the account then add it back.  It syncs and lasts for a couple hours then the same thing happens again.     Still no fix.    I haven't changed my password in 2 years. 

@jamsbabe​ Read the note above. It lays out what removing the email account from the Samsung email app. You are not removing (AND SHOULD NOT REMOVE) the account from Comcast.

@user_aars9v​ Follow this link for the solution. It is on the first post on this page from bkcom..
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

@gle966​ Not sure when you last did it, but if you try it again now, the change should still and your email should stay working.

Agree.....I did it for 3 days (getting it to sync for 15 minutes then stop) and NOW it's worked for over 2 hours. I "think" they fixed it as I did nothing different.

@suzanne-s, Thank you for reaching out to Xfinity Support! We appreciate all the information you have shared. Please let us know if you still need assistance. 

@user_3cacf2​ Follow this link for the solution. It is on the first post on this page from bkcom..
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

After i removed my comcast id account from samsung e-mail app server and reset it, i haven't had any further problems receiving my comcast/xfinity e-mails regularly since yesterday evening as before the 11-6-23 problems experienced. Hopefully the problem has been resolved by samsung, comcast and any other provider's e-mails that were affected by the samsung e-mail app server & device issues🙏🏾

[Edited: All Caps]

No more syncing issues with samsung e-mail app & my samsung galaxy phone with incoming/outgoing comcast/xfinity e-mails since yesterday evening, after samsung & comcast advised that were working to resolve connection/syncing problems on samsung e-mail & samsung devices. [Edited: All Caps]

Hello, @user_r6e6b3. Thank you for taking the time out of your day to follow up, I'm glad to hear you haven't experienced any recent issues with your email synching. If you do happen to have the issue arise: 

This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience, and thank you for being a Xfinity customer.

To delete you Xfinity Email account, please:

1. Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
2. Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
3. Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
4. Tap on the gear icon (Settings) in the upper right corner.
5. Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
6. Tap "Remove" located in the upper right corner.
7. Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.

The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.

If you’re prompted to Set up email, please:

1. Choose “Other”.
2. Type in your Xfinity Email address and password.
3. Follow the prompts to authenticate through Xfinity.

You can also find instructions on adding email accounts at Samsung.com.

@geomtchr​ I have an S21 as well.  Ok, i just performed that task and cleared the data.  We will see what happens.   Thanks for the info. 

When I click on clear data, I get a message that all my data including files, settings, accounts and databases will be deleted permanently.

Same for me.  Been working as normal since last night.

Hello @user_add1u7, I appreciate you already trying some troubleshooting steps on your end. Are you still unable to send/receive emails? Are you able to check if you can at least send or receive emails on the Xfinity website?