@user_vdrpbw, thank you for reaching out using the Xfinity Community Forum. Is this issue still ongoing for you?

@user_9fa515​ I deleted the Samsung email app yesterday and reinstalled it.  My mail has been syncing since then.

Yes. Me too. Fingers crossed 🤞 

@user_9fa515 Good morning! Thank you for taking the time to reach out to our Community Support Team, and bringing your service concerns to our attention. 

We implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience, and thank you for being an Xfinity customer.
 
To delete you Xfinity Email account, please:
 
Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
 
If you’re prompted to Set up email, please:
 
Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity.

@user_kwq5v8​ 

Same here...I can get my Xfinity/Comcast emails and Gmail on my laptop. My S22+ only receives Gmail but not working on Comcast for 24 hours.  

@user_q1fu2l many users have reported this issue has been resolved. Are you still experiencing this issue? 

Can you tell me how to add the Comcast email app back to my S22+ once I have uninstalled and reinstalled the Samsung email app? Does the process automatically reinstall the Comcast email app once the Samsung email app is reinstalled?

@user_lmu60c​ did you lose your emails?

@janelcoop​ No, you won't loose them. I did the same thing.

@user_2pbkgq​ They have a monolog they go by. I didn't call Comcast but I called Samsung. She tried to help. The first thing she said was to uninstall the email app and reinstall but I was afraid I'd loose my 1000 emails lol. After 30 minutes I did and uninstall and reinstall and so far so good. Fingers crossed 🤞 

@user_r64dxi Thank you for reaching out. Many customers have reported the issue has been resolved. Are you still seeing this issue on your end? 

I uninstalled the Samsung email app and reinstalled it yesterday and it seems to be working. Still working this morning. Maybe [edit all caps] it is fixed???? I sure hope so. Has been very annoying

@maevesmom2​ Wish this worked for me. I've done this multiple times a day for the last 3 days. 

After having no access since 11/6, I finally was able to get it to work today using the above steps (previously it would not let me remove without deleting the Samsung email app itself). It has synced several times and still working since 8 am ET today. Fingers crossed. Thanks for your post.

@suzanne-sherman​ Are you uninstalling and re-installing the app or removing the account from the app and re-adding them?

@maevesmom2​ Thanks a bunch for that. My A50 last synch'ed Comcast email at 1:07 am on 11/7. Laptop and desktop PCs weren't affected. Removing my email account within the Samsung email app, then adding it back, seems to have fixed it. As of ten minutes ago, it's working again. Fingers crossed . . .

See my post above. Mine has been working since I did that.

I have mine working since abt midnight in the same manner as moevesmom2.
I had to remove and add back in 3 accounts and they are are all working fine now.

@wandererma​ Note: Will need to add back in signature (if you had one different from default), default email selection and any other non-standard settings.
This has been the "worst" nightmare I have experienced on the phone email system.
Of course with no real answers from Comcast or Samsung.

@user_ydhyv7​ my Samsung phone is working now, but mail on my MacBook still isn't. 

@wandererma​ Thanks for that. I hadn't noticed that change.

@user_kr7v66​ No need to uninstall the email app.  Just remove the accounts and then re-add them.
As mentioned above, record your account settings so you can put the settings back as you had them prior to deleting the accounts.

@RandyG53​ No need to remove the email app. Just remove the account and then re-add the account. 

Hello @RandyG53, I'm always in my email, so I can understand why this is so important. Were you able to get some assitance at the AT&T store? If not, I'd love a chance to help you with your comcast email issues. To confirm, you're not able to send or receive emails? If so, are you able to access the Xfinity website and log in to view your emails?