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RobM117
Conversation Starter
1st Like
1st Reply

Contributor

 • 

30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Question

 • 

Updated 

1 year ago

78.1K

366

user_r6e6b3

9 Messages

2 years ago

I started having the same problem the night of 11-6-23, early morning 11-7-23. E-mails on samsung application time-out after a period of time and disconnect from comcast incoming/outgoing servers. In order to resolve, i have to keep removing and resetting account name and password with samsung e-mail application. As noted, this works for a short period and then it reverts back to same connection issue.

I spoke with comcast earlier today about the problem,  they indicated that's something going on with the samsung e-mail application. They've been flooded with calls about the same problem and have spoken with samsung. Samsung insured comcast that they're trying to resolve the problem as soon as possible. [Edited: All Caps]

(edited)

2

user_7y6sgb

5 Messages

@user_r6e6b3​ Thank you for this update! I'm glad to hear Comcast is working with Samsung on this. 

2 years ago

0

user_a9j6ew

2 Messages

I added the comcast email account to the Gmail mail app and it seems to still be working after several hours.

2 years ago

0

user_0iti2v

3 Messages

2 years ago

I've been having the same problem. So frustrating! 

0

user_hfh7eg

5 Messages

2 years ago

Mine started doing that as well just this week....My phone is T-Mobile so I went to the T-Mobile store and they said its a Comcast issue.  Something they have done does not allow it to now show my emails from my Comcast account like it did before.  They said try deleting your email on your phone and adding it back in.  I did and all my new emails showed up in my Inbox on my phone...but it only lasts for about 10 minutes where it works correctly and then it reverts back to what you are describing.  Its frustrating to delete the Comcast account everytime and add it back in.  I also saw a suggestion now that you should just sign into your Xfiinity account and get your emails that way.  Why though would you change something and not let people know about it.

0

0

shunk

Regular Visitor

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7 Messages

2 years ago

Ditto on both my Samsung tablet and phone. Last sync was Nov 6.

2

0

user_7gii0i

1 Message

Same. This is beyond frustrating.

2 years ago

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

Hi, @user_7gii0i! Thanks for taking the time to reach out via our Xfinity Forums for help with sending and receiving emails on Samsung Galaxy devices. Apologies for any inconvenience this may have caused. Are you still experiencing this issue at this time since it has been over 2 days since you reached out?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_jhmi6t

1 Message

2 years ago

Sam problem here, West coast FL. Last sync yesterday after 2 a.m. 

3

0

cjonah

New Poster

 • 

4 Messages

I went to my Gmail app and added Xfinity email and that worked fine. You just need to access the Gmail app to get your Comcast email.

2 years ago

0

user_b8eh2v

1 Message

I did the same...thanks,that works...for now,lol

2 years ago

0

user_5xafag

3 Messages

according to Xfinity/Comcast "This is an ongoing issue and we are aware of it. We have already escalated this and our dedicated backend team is already working on it as we speak and we will get this fixed for you was quickly as possible. We really regret for any inconvenience caused due to this". The tech said they will "notify us" when the issue is resolved.

2 years ago

iluvoc2

Visitor

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1 Message

2 years ago

Im having the same issue. 

0

0

user_wt7gm8

1 Message

2 years ago

I am experiencing the same thing can anyone help me resolve this issue. 

Thanks

1

XfinityGabriel

Official Employee

 • 

2.3K Messages

Thanks for taking the time to reach out via our Xfinity Forums for help with sending and receiving emails on Samsung Galaxy devices, @user_wt7gm8. Apologies for any inconvenience this may have caused. We are now seeing reports that the issue is now resolved. Are you still experiencing this issue on your end at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

LogicSolut

Contributor

 • 

32 Messages

2 years ago

It appears that Samsung Mail is using a specific Comcast Mail Authentication API (for Comcast email accounts only), and not the typical user/password settings. Something appears to have changed in the Authentication API that now expires in 30 minutes or less (without notification back to Samsung Mail requesting a new sign in), whereas it used to expire over some much longer period of days/months.

0

user_9fgubk

8 Messages

2 years ago

I've been told by Samsung it's fixed!

Remove and re-add comcast email to app. 

We shall see...

8

LogicSolut

Contributor

 • 

32 Messages

@user_9fgubk​ This has been tried for 2 days and results in it working for about 30 minutes. Please let us know if it works longer than 30 minutes. If it does work for you, then I will try it for the 15th time. (Sigh).

2 years ago

user_7y6sgb

5 Messages

@user_9fgubk​ We have to remove and re-add? Oh boy, I need to clean up my email. Going to take forever. :)

2 years ago

0

XT5Mom

8 Messages

@user_9fgubk​ Fingers crossed!  Getting ready to remove/add for the 999,999th time! :-)

UPDATE:  49 MINS LATER IT CRAPPED OUT AGAIN!

(edited)

2 years ago

0

user_254334

Visitor

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7 Messages

@user_9fgubk​ Did you get your information from Samsung?

2 years ago

0

user_2r0a6l

3 Messages

@user_9fgubk​ Did this and it worked - for now. We'll see over time. Meanwhile, I have it working just fine on the Gmail app.

2 years ago

0

user_r6e6b3

9 Messages

2 years ago

Hopefully.🙏🏾 This has been very, very frustrating 😡 [Edited: All Caps]

(edited)

2

0

Psmolar

New Poster

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6 Messages

This might be resolved. I looked at my phone (Galaxy) and there was a "failed to sign in" for my Comcast email on the Samsung email. This was the first time in 2 days I got a notification for Comcast email in my Samsung email app. I signed in using my Comcast info and my emails populated.

2 years ago

LogicSolut

Contributor

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32 Messages

@Psmolar​ I've had that happen and it usually quits again in about 30 minutes. Be sure and let us all know if it is working 15 minutes or more from now.

2 years ago

0

jazzman337

Visitor

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1 Message

2 years ago

Moved my comcast email to a Gmail app and it is syncing properly.  Will probably delete the Samsung email app

2

user_5xafag

3 Messages

According to Xfinity tech support: "This is an ongoing issue and we are aware of it. We have already escalated this and our dedicated backend team is already working on it as we speak and we will get this fixed for you was quickly as possible. We really regret for any inconvenience caused due to this". They will notify us (somehow) when it is fixed.

2 years ago

XfinityAmira

Official Employee

 • 

4.2K Messages

Hello @jazzman337! We appreciate you reaching out with this update. I am happy to hear that the emails are syncing again on your end. Please let us know if you experience any further issues. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_pzt2as

1 Message

2 years ago

same exact issue.  must be comcast

3

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

Thank you for reaching out to us @user_pzt2as! This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.

 

To delete you Xfinity Email account, please:

 

  1. Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
  2. Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
  3. Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
  4. Tap on the gear icon (Settings) in the upper right corner.
  5. Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
  6. Tap "Remove" located in the upper right corner.
  7. Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.

The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.

 

If you’re prompted to Set up email, please:

 

  1. Choose “Other”.
  2. Type in your Xfinity Email address and password.
  3. Follow the prompts to authenticate through Xfinity.

You can also find instructions on adding email accounts at Samsung.com.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_qc0sip

1 Message

I was going to delete the email account from the Samsung email app, but it says it will delete emails, contacts and other data from your phone. What is the "other data" that will be removed?

2 years ago

0

XfinityVictor

Official Employee

 • 

1.4K Messages

@user_qc0sip Could there be a recent update for your Samsung email application? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

LittleRachel

Visitor

 • 

6 Messages

2 years ago

Same! My phone Email won't update (no Email being received or sent(. When I go into the settings everything is correct, but I keep getting error message saying "could not verify account", check account and server settings. I remove & re-install Email & it'll work for about 2 hours, then starts again. Tried everything!!

0

0

RobM117

Contributor

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30 Messages

2 years ago

I think I've read every comment...some state it's been fixed but most saying it's still occurring. Anyone have anything new to add?

0

0

user_45mz7v

1 Message

2 years ago

Having this same issue on Galaxy S9+ with Samsung email as of yesterday 11/7.

1

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_45mz7v. Have you attempted any troubleshooting steps and by chance did you attempt the steps that my peer @XfinityAldrik mentioned above?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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