RobM117's profile

Contributor

 • 

30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Contributor

 • 

30 Messages

9 months ago

Another thing: the way the Comcast email site displays on my Galaxy S23 is awkward and, as I guess with everyone's phone, it has to reload every time I go back into the phone window I'm using for it. AND, if you're like me, you use a phone all day and don't sit at a computer, there's no indication that there's a new email received. Please tell me if you've found a better way.

1 Message

9 months ago

Having the same issue. Tried removing my comcast.net account and adding it back to Samsung email. It worked temporarily and has stopped syncing again overnight. Surely they will fix the issue soon 🤞

New Poster

 • 

6 Messages

I am here because this has started with mine, too. I removed the Comcast account, and re-installed it, with Comcast supplying automatically the various server configurations, and my supplying the correct password. Worked once, and now not at all.

Visitor

 • 

3 Messages

9 months ago

I am having the same issue. My emails haven't synced since yesterday morning. 

Visitor

 • 

6 Messages

9 months ago

I have the same issue with my S21, my last working email was Monday ( 11/6) night.  Called Comcast and after hours spoke to someone and told me to uninstall and reinstall.  I did and it worked once.  Uninstalled and reinstalled again and it worked.....once only again.  This is a Comcast issue.  They make it difficult to talk to anyone, and with what they charge, you think they could keep things running.  Instead, they create a forum for customers to deal with it rather than having adequate tech support.  This is day 3, 11/8 and it is still not working.  Fortunately I have Gmail and have been shifting more and more there since they stopped providing an email app.

FIX IT COMCAST!!!!!!!!!!!!!!!!!

1 Message

9 months ago

I'm having same exact problem. Have you figured out what helps yet? Ty

Contributor

 • 

30 Messages

Not yet. Seems a lot of us are still having same problem.

1 Message

Yup.  Same problem.  First noticed yesterday. Tried the unintstall/reinstall of email app.  Work a few minutes.  Having same issue with Outlook for Android.  Gmail works in both apps.  While initially setting up the Outlook, kept getting authentication timed out. Obviously a Comcast problem.

New Poster

 • 

23 Messages

Same issue with my S10....Comcast needs to fix this issue.  Uninstallin gand reinstalling is a temporary fix that lasts maybe an hour at best.  This is another one of those issues that is hard to communicate up to the correct department to get fixed.  Customer Service will have no real permanent fix for this regardless of what they tell you to do.  This is often an unfortunate problem with large corporations.  The people that can repair this are left out of the loop and it's left in the hands of customer service.  Let's keep calling and complaining maybe something will eventually get done.

Visitor

 • 

1 Message

Same problems on Samsung s22+ with send/ receive email. Uninstalled/ Reinstalled Samsung email app w/o success. Also trouble setting up Outlook on cell.

2 Messages

Same! I tried to add it on outlook so that maybe I could see my emails and it keeps saying to check email and password

Visitor

 • 

10 Messages

9 months ago

Same!!! I hope it's fixed soon!!!

Visitor

 • 

1 Message

9 months ago

Having the same issue as everyone. I tried turning off the 2-factor authentication, but email sync only worked once after that and then nothing.

I had to link my Comcast email with my Gmail to start receiving emails again. I don't like this though. I like to keep my emails accounts separate.

7 Messages

9 months ago

Still having the problems at 7:24 AM ET.

9 Messages

9 months ago

I'm glad I'm not the only one having this issue. This started yesterday for me  on my S23 and I've tried all the fixes that have been discussed. Still not working this morning at 6:30 am central time.

New Poster

 • 

23 Messages

9 months ago

Same issue with my S10....Comcast needs to fix this issue.  Uninstalling and reinstalling is a temporary fix that lasts maybe an hour at best.  This is another one of those issues that is hard to communicate up to the correct department to get fixed.  Customer Service will have no real permanent fix for this regardless of what they tell you to do.  This is often an unfortunate problem with large corporations.  The people that can repair this are left out of the loop and it's left in the hands of customer service.  Let's keep calling and complaining maybe something will eventually get done.

Visitor

 • 

2 Messages

9 months ago

Same thing for me.  Exactly the same thing for over 24 hrs.   What’s going on Comcast?  

Official Employee

 • 

797 Messages

Hello, @user_91a4ec. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to the email concern. There is a known issue with emails on some mobile devices, our dedicated engineer team is actively working to get this fully resolved. 

 

We have had some users reporting they were able to find a workaround to fix, if you have a Samsung device you can try this: Completely uninstall your Samsung email. Update if needed because it said it needed to. Then Uninstaller through Playstore. Then reinstalled enter log in info, and it works great again. Hopefully people see this and it works for ya. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

9 months ago

Does anyone know if maybe under comcast settings the 3rd party authorized user needs to be checked off?  I was going to download another email app but the app states you need to check off in comcast setting 3rd party authorization, not sure this holds true for samsung email app.  Just a thought. Not sure if it xfinity or samsung app issue.  I removed xfinity email account from app and added back on. Cleared cache, works for about 30 minutes then back to not syncing.  Comcast should have kept their email app was alot easier

Visitor

 • 

10 Messages

So I went onto the Samsung help chat and they told me what to do. It's not a Comcast thing. It's Samsung. 

New Poster

 • 

23 Messages

So exactly needs to be done to resolve this?

Visitor

 • 

2 Messages

How to resolve please... what did samsung say??

Visitor

 • 

2 Messages

@GinJeannie​ What did Samsung say? How did it get resolved??

Official Employee

 • 

797 Messages

Hello, @user_kitv9n. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to the email concern. Our dedicated engineer experts are actively working to get this corrected. 

 

We have had some users report this workaround to access emails on Samsung devices: Completely uninstall your Samsung email. Update if needed because it said it needed to. Then Uninstaller through Playstore. Then reinstalled enter log in info, and it works great again. Hopefully people see this and it works for ya. 

 

I did find an article about email set up that will hopefully help answer any settings questions: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?view=app. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

25 Messages

9 months ago

Same issue (Galaxy S22 Ultra).

It works again normally, if I delete the account from the app, but then the problem soon returns unchanged

2 Messages

I did the same. Came here to find a fix - tried all the things and I still have a problem.  I can't even get in through the xfinity app. If I go in through the desktop site I can access my email. BUT seriously, I have the email app on my phone for a reason! 

New Poster

 • 

5 Messages

9 months ago

Uninstalling and Re-installing an older version of the Samsung mail app is also just a temporary fix. After a short while it will stop working. So the problem is not limited to the most recent version of the mail app. Comcast has changed something that disables functionality in both new and old versions of the Samsung mail app. Something that worked for years, now does not. Even though Samsung was blind-sided by this change, it is still in their best interest to get on the horn with Comcast and figure  this out. In the meantime everyone will be migrating away from their products out of necessity. I'm not sure Comcast even cares, as forcing customers to use the web interface also forces all of us to see their unending ads and marketing.

1 Message

9 months ago

Where is xfinitys answer to this problem 

forum icon

New to the Community?

Start Here