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Thursday, March 14th, 2024 5:03 PM

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emails are being rejected

Legit emails are being rejected but yet SPAM is getting through. How can I check what is being rejected? It is various people/businesses/dates. Your message to <xxx> was automatically rejected: unwanted Can't do a live agent chat, the IT Assistant won't allow the pass through.

Official Employee

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655 Messages

9 months ago

Hey there, @user_8s3qrz. Have you had the opportunity to review our spam filters article to potentially reset or set different filters?

7 Messages

@XfinityBradM​ I reset it to override and my emails are still being rejected. I am able to test this by using an email from another address that I previously tried to send to my email. Not sure that I want use the override feature for all emails all of the time. Is there a better solution?

(edited)

Official Employee

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893 Messages

@user_8s3qrz I appreciate the follow-up confirming you have checked the Spam settings, that information is helpful. If you send out emails with multiple recipients, we do have limit on recipients: https://www.xfinity.com/support/articles/limitations-on-sending-email

 

I found this article with some troubleshooting steps that has some specific error messages and codes, and possible resolutions. It looks like the fixes range from visiting websites to check if your email address has been put on a block list, or contacting our Customer Security Assurance (CSA experts). 

 

Did you want to check to see if this article is helpful: https://www.xfinity.com/support/articles/limitations-on-sending-email.

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7 Messages

@XfinityJustinC​ , the article is about sending limits. Not having an issue sending. I have issues with receiving emails from my work email, family, my bank and credit union are just a few. I don't know that I didn't receive the email from family/friends/bank/credit union unless they tell me. I did receive the reject email to my work email. Both my husband and I tried sending an email from our work email to the comcast email. We both received messages that it was automatically rejected. When I changed the content in the subject line, it went through. But I can't dictate to businesses sending me emails, as to what they can put in the subject line. This isn't a new problem. It has been happening for years. Fortunately we have other personal emails that we have been able to use, but wanted to use this account as our main. With this being our main, businesses would use this email. Is there a spot that rejected emails go to like a log that we have access to?

Official Employee

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655 Messages

@user_8s3qrz Thank you for reviewing the article and our apologies for misunderstanding the inquiry. At this time, we would like to defer you to our Customer Security Assurance team. They are experts with email inquiries such as these. Their contact information can be found on the main page in the link I posted. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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