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user_l1wm94
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07/08/2024 1:08 PM

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Emails are being queued

I've noticed that my emails are currently queued and not being sent out. I often receive this error message 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010. Could you please help me understand why this is happening and what steps I must take to resolve the issue?

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2 years ago

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EG

Expert

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121.9K Messages

2 years ago

The concern is not "Community Center" help related................ Topic moved here to the proper help section for assistance. 

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XfinityBillie

Official Employee

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4.5K Messages

2 years ago

@user_l1wm94 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, is this happening with a third party email app or when you log into our Xfinity site and send mail from there?

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user_l1wm94

3 Messages

@XfinityBillie​ I am facing an issue with my Sparkpost account while trying to send emails through my email service provider. I switched the ESP to SMTP, but the error persists

2 years ago

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XfinityJosephA

Official Employee

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2.5K Messages

Hello, user_l1wm94 how are you? As mentioned in your other post your best bet is to contact our Customer Security Assurance team. They can be reached at 1 - 888-565-4329 (6:00 am to 2:00 am EST, 7 days a week) They are the team that’s equipped to help with an issue such as this.

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2 years ago

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