What does "Can’t get into" mean exactly? What happens when you try? Any error messages? What browser, program, or app are you using? On what kind of computer or mobile device? The more details you can provide (without posting any personal information), the better.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
@user_50lv4o I’m sorry to hear you’re having an issue with your email @BruceW asked some great clarifying questions. Can you provide us with more details, please so we can assist you.
BruceW
Gold Problem Solver
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26.6K Messages
2 days ago
What does "Can’t get into" mean exactly? What happens when you try? Any error messages? What browser, program, or app are you using? On what kind of computer or mobile device? The more details you can provide (without posting any personal information), the better.
Does https://www.xfinity.com/support/articles/how-to-access-email-account help? If not, see https://www.xfinity.com/support/articles/email-activity-status.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityKei
Official Employee
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1.8K Messages
6 hours ago
@user_50lv4o I’m sorry to hear you’re having an issue with your email @BruceW asked some great clarifying questions. Can you provide us with more details, please so we can assist you.
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