email

I’ve been trying to set up my Xfinity/Comcast email in Microsoft Outlook. I’ve followed all the correct settings (IMAP with SSL, SMTP with STARTTLS, correct ports, full email address as username).

My password works perfectly on connect.xfinity.com and Two-Step Verification is turned off.

However, Outlook continues to reject the password. I believe my account is being blocked from third-party access or requires an app password — but I don’t see any way to generate one.

I’ve tried calling and chatting with support, but I can’t get past the automated system.

Please help me enable third-party access (IMAP/SMTP) or provide access to app password setup for Outlook.

Thanks.

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Expert

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32.4K Messages

1 month ago

@user_fhyfw0

I’ve been trying to set up my Xfinity/Comcast email in Microsoft Outlook. I’ve followed all the correct settings (IMAP with SSL, SMTP with STARTTLS, correct ports, full email address as username).

My password works perfectly on connect.xfinity.com and Two-Step Verification is turned off.

However, Outlook continues to reject the password. I believe my account is being blocked from third-party access or requires an app password — but I don’t see any way to generate one.

I’ve tried calling and chatting with support, but I can’t get past the automated system.

Please help me enable third-party access (IMAP/SMTP) or provide access to app password setup for Outlook.

Thanks.

How old is your email account? When was the last time you signed in to webmail?

XfinityRichard

Official Employee

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2.3K Messages

1 month ago

Hi there, @user_fhyfw0 I hope your weekend has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening? Are you able to access your email online through the Xfinity Connect Email portal (https://xfinityconnect.email.comcast.net), but not through Outlook? Are you getting a password error or a server-related error?-Richard

user_fhyfw0

Visitor

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2 Messages

I was able to resolve it.

I verified that the email address and password were correct, and confirmed that the server settings matched Xfinity’s IMAP/SMTP requirements. Outlook still failed to connect. I cleared cached credentials from the Windows Credential manager to remove stale login data. It still didn't work, so I temporarily disabled the antivirus and firewall to rule out security interference. Suspecting a network-related block, I discovered that my VPN was active and disabled it. During this time, I connected with your tech support who verified that the IMAP access was enabled (I had heard that sometimes this is disabled by Xfinity). That solved it.

1 month ago

XfinityRichard

Official Employee

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2.3K Messages

That's fantastic , @user_fhyfw0 I really appreciate you sharing the steps on how you resolved the issue. While I have you here, if you have time I would like to take a look at your account to make sure you are on the best promotion available. Just send me a DM with your full first and last name.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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1 month ago

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XfinityRichard

user_fhyfw0

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