Greetings! Thanks for visiting Xfinity Forums for help with your incoming email. You can check a few settings:
-Make sure you have not exceeded the mailbox limit- you receive 10GB of email storage per Xfinity ID.
-Check current storage by clicking the gear icon in the upper-right corner of Xfinity Email, then looking for the Email Usage meter info at the bottom of the expanded menu.
-Make sure you are using the Xfinity Email website at connect.xfinity.com and not an email client.
-Further check your settings at https://www.xfinity.com/support/articles/third-party-email-access
XfinityEva
Official Employee
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1.6K Messages
3 months ago
Greetings! Thanks for visiting Xfinity Forums for help with your incoming email. You can check a few settings:
-Make sure you have not exceeded the mailbox limit- you receive 10GB of email storage per Xfinity ID.
-Check current storage by clicking the gear icon in the upper-right corner of Xfinity Email, then looking for the Email Usage meter info at the bottom of the expanded menu.
-Make sure you are using the Xfinity Email website at connect.xfinity.com and not an email client.
-Further check your settings at https://www.xfinity.com/support/articles/third-party-email-access
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EG
Expert
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110.3K Messages
3 months ago
Concern moved here to the E-mail help section.
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