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Monday, January 13th, 2025 10:26 PM

Email

Comcast.net email quit working. Error message says-The entered credential or authentication information does not work or are no longer accepted by the provider. Please change them

Official Employee

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1.1K Messages

4 months ago

 

user_eu2fay Hi there! Have you attempted resetting your  password?

 

2 Messages

Yes, but I get another error message

Gold Problem Solver

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26.4K Messages

4 months ago

... "The entered credential or authentication information does not work ...

You need to change the password stored in https://connect.xfinity.com. Click (gear icon) / Email Settings / Accounts and then Edit for the secondary account. Enter the new password under "Incoming server / Password", then click "Save".

The error message should be cleared and access to your secondary account should be restored. Please let me know if this helps!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

2 Messages

I tried changing the password and got an error message that said Validation of server imap.comcast.net failed due to invalid credentials 

Thanks!

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