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dadalrx
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Friday, January 3rd, 2025

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Email

I am subscribing thru my house alert company to receive any security cameras motion alerts via comcast.net emails. Last 3 months I have noticed that my alert emails are not being received. Would you be so kind and help me to solve this issue? Are my emails "throttled" back and or am i exceeding some kind of an email limitation?

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7 months ago

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XfinityKassie

Official Employee

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1.9K Messages

7 months ago

@dadalrx Good morning! Thank you for reaching out to our Community Forums Team for assistance with your emails being received. It can be a frustrating situation when you are not getting the communication needed. I'm happy to help you get this ironed out today. Can you please share any steps you have taken to troubleshooting the issue? Has the email address been added to your address book, have you checked spam, etc?

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dadalrx

New Poster

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4 Messages

Yes - emails are not in the block list; I have reached out to the security company and the see that yesterday 1500 emails was sent out to me, but I didnt receive a single one. 

7 months ago

0

XfinityRoberto

Official Employee

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1.9K Messages

Did they say if they can assist you in getting the emails sent out to you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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dadalrx

New Poster

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4 Messages

no they cannot - the emails leave their server, but I never receive them thru comcast

7 months ago

0

XfinityBenny

Official Employee

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957 Messages

@dadalrx Got it, and thanks. Okay let's perform some troubleshooting on the email. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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