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myusernameis
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Sunday, December 17th, 2023 10:29 PM

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email

My Comcast email folders are empty on my Samsung S22 phone using Oultook for Android. The folders are populated on my computer, using Outlook and of course when I go to Xfinity direct (internet) on my computer. Not sure when I lost all the folder emails, I've deleted the Comcast account in Outlook on my phone but the folders are still not populating. Thank you. 

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2 years ago

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Expert

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32K Messages

2 years ago

@myusernameis 

My Comcast email folders are empty on my Samsung S22 phone using Oultook for Android. The folders are populated on my computer, using Outlook and of course when I go to Xfinity direct (internet) on my computer. Not sure when I lost all the folder emails, I've deleted the Comcast account in Outlook on my phone but the folders are still not populating. Thank you. 

If you changed your password, as we're all having to do, did you change it in Outlook on your phone?

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myusernameis

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4 Messages

2 years ago

I did change my password and I have all my emails from my inbox and I'm receiving new emails, just don't have and emails in my folders. 

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XfinityDilary

Official Employee

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2.4K Messages

Thanks for letting us know, @myusernameis. It sounds like your Samsung S22 Outlook app is not Syncing properly. I found a good article that might help with this. Would you mind trying the steps listed HERE? Let me know if that helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

myusernameis

New Poster

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4 Messages

Hi, unfortunately the suggestions did not work. the problem is only happening with my Comcast mail account both Google email and Outlook.com are populating the folders. Appreciate any other ideas you may have to remedy this issue? 

2 years ago

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XfinityAngie

Official Employee

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1.9K Messages

 

myusernameis, Thank you for getting back to us. I am sorry you are still having trouble with your email. I would recommend reaching out to our Customer Security Assurance Team to see if they can be of assistance. Here is a link, internetsecurity.xfinity.com/help/report-abuse. Please let us know if you still need help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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