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Tuesday, December 5th, 2023 11:59 PM

email

where can I find a saved draft

Official Employee

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827 Messages

5 months ago

Thank you very much for reaching out to us here @user_q8t0bi. If you are still having problems finding a saved draft I will be happy to assist you with that. 

  1. When logged into an account, click the envelope icon to get to the email Inbox.
  2. In the top-right corner of the mailbox, click the Gear icon, then Email Settings.
  3. View settings Behavior settings are general email settings.
    • Permanently remove deleted emails – Deleted emails will skip the trash folder and be immediately deleted.
      • Emails can be recovered through Recover Deleted Items.
    • While sending, automatically collect contacts in the folder "Collected addresses" – Saves email recipient contacts to Collected Addresses in the address book for future reference.
      • This is the only setting in this section that’s on by default.
    • While reading, automatically collect contacts in the folder "Collected addresses" – Saves contacts to Collected Addresses in the address book for future reference.
    • Ask for mailto link registration – Provides a link a customer can use to register for a mailto link.
      • Creates a link which will open a compose window in the recipient's email client with the customer's email address in the To field.
      • Forward email – Either attach the previous email or have it inline.
        • Inline is the default.
      • Format – Control how you want your emails shown.
        • It defaults to HTML and plain text.
      • Default Font Style – Change how emails are displayed according to font, size and color.
      • Advanced settings have three options:
        • Append vCard adds contact info to outgoing emails automatically.
        • Insert the original email text to a reply is on by default.
        • Confirm recipients when replying to a mailing list.
      • Below are Auto-save email draftsDefault sender address and BCC.
        • Default sender address should be the customer's email address.
        • Auto-save email drafts defaults at one minute, but can be turned off.
        • BCC should be blank unless by customer request.
      •  

1 Message

2 months ago

I don't see the behavior settings and when I click advanced settings under email, I don't see the option to turn off save to drafts.  I keep getting my emails saved to draft too often and then I have to go to draft to find it, open it, and continue writing before I send.  I don't want to keep doing that.  I want to keep writing until I finish the email and send it.  

Expert

 • 

30.3K Messages

@user_t73e52​ 

I don't see the behavior settings and when I click advanced settings under email, I don't see the option to turn off save to drafts.  I keep getting my emails saved to draft too often and then I have to go to draft to find it, open it, and continue writing before I send.  I don't want to keep doing that.  I want to keep writing until I finish the email and send it.  

Unfortunately since @XfinityJohnG posted those instructions there were changes made so you no longer have the Draft option.  I don't know why they took away this feature.

Another reason to use a third party email client.  I use Thunderbird and it gives you the option of how long in between draft saves.  I have mine set to every 3 minutes.  I rarely use webmail.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

 • 

1.3K Messages

Hello, @user_t73e52. I see @Again offered some insight on what's going on with the feature. Thanks for that, @Again. Have you considered switching to a different third-party email client? Did that help? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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