Thank you very much for reaching out to us here @user_q8t0bi. If you are still having problems finding a saved draft I will be happy to assist you with that.
When logged into an account, click the envelope icon to get to the email Inbox.
In the top-right corner of the mailbox, click the Gear icon, then Email Settings.
View settings Behavior settings are general email settings.
Permanently remove deleted emails – Deleted emails will skip the trash folder and be immediately deleted.
Emails can be recovered through Recover Deleted Items.
While sending, automatically collect contacts in the folder "Collected addresses" – Saves email recipient contacts to Collected Addresses in the address book for future reference.
This is the only setting in this section that’s on by default.
While reading, automatically collect contacts in the folder "Collected addresses" – Saves contacts to Collected Addresses in the address book for future reference.
Ask for mailto link registration – Provides a link a customer can use to register for a mailto link.
Creates a link which will open a compose window in the recipient's email client with the customer's email address in the To field.
Forward email – Either attach the previous email or have it inline.
Inline is the default.
Format – Control how you want your emails shown.
It defaults to HTML and plain text.
Default Font Style – Change how emails are displayed according to font, size and color.
Advanced settings have three options:
Append vCard adds contact info to outgoing emails automatically.
Insert the original email text to a reply is on by default.
Confirm recipients when replying to a mailing list.
Below are Auto-save email drafts, Default sender address and BCC.
Default sender address should be the customer's email address.
Auto-save email drafts defaults at one minute, but can be turned off.
I don't see the behavior settings and when I click advanced settings under email, I don't see the option to turn off save to drafts. I keep getting my emails saved to draft too often and then I have to go to draft to find it, open it, and continue writing before I send. I don't want to keep doing that. I want to keep writing until I finish the email and send it.
I don't see the behavior settings and when I click advanced settings under email, I don't see the option to turn off save to drafts. I keep getting my emails saved to draft too often and then I have to go to draft to find it, open it, and continue writing before I send. I don't want to keep doing that. I want to keep writing until I finish the email and send it.
Unfortunately since @XfinityJohnGposted those instructions there were changes made so you no longer have the Draft option. I don't know why they took away this feature.
Another reason to use a third party email client. I use Thunderbird and it gives you the option of how long in between draft saves. I have mine set to every 3 minutes. I rarely use webmail.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello, @user_t73e52. I see @Again offered some insight on what's going on with the feature. Thanks for that, @Again. Have you considered switching to a different third-party email client? Did that help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
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1.8K Messages
2 years ago
Thank you very much for reaching out to us here @user_q8t0bi. If you are still having problems finding a saved draft I will be happy to assist you with that.
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user_t73e52
1 Message
1 year ago
I don't see the behavior settings and when I click advanced settings under email, I don't see the option to turn off save to drafts. I keep getting my emails saved to draft too often and then I have to go to draft to find it, open it, and continue writing before I send. I don't want to keep doing that. I want to keep writing until I finish the email and send it.
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