Note that you need to log in with the Primary UserID to create a new user/email address.
The UserID you create is not just a login ID, it's also the first half of an @ Comcast.net email address, so after creating the new ID log in with it and then visit https://connect.xfinity.com/ to activate it.
Once activated, to have a copy of messages received at the new address forwarded to you, on that webmail page click (gear icon) / Email Settings / Mail / Auto Forward. Click the "Enable email forwarding" checkbox, enter your email address, and check the "Save a copy of forwarded emails" check box. To have a copy of messages sent from the new address forwarded to you, click (gear icon) / Email Settings / Mail / Compose, under "Advanced settings", and enter your email address in the "Always add the following recipient to blind carbon copy (BCC)" text box. Then send a test email to the new address to make sure it's working as expected.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hello @user_2e6a77 Thanks for reaching out to our community for email assistance. The information given by Bruce is spot on! Did you need any additional help? Were you able to set up your emails and forward them?
I need a user friendly email booklet or manual that shows how each icon and how to use them.
There isn't one of those, but if you hover your mouse over each icon it should tell you what it's for. Some of them, too, will have a "hamburger" option if you click on it. Plus, you can click on each icon to see what it does; just hit the back button to go back to the screen.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello @lssmith, thank you for taking the time to reach out on social media. This link has information on how to set up and manage Xfinity email https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.
Here's another link with helpful information on managing your Xfinity email https://www.xfinity.com/support/articles/move-email-in-xfinity-connect.
If you find you still have questions, please feel free to reach out and our team is happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
BruceW
Gold Problem Solver
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26.4K Messages
2 years ago
Yes. To create a new email address you have to create a new user ID. You can create a total of 7 userID's for each Comcast account number. The simplest way to do that is by following the instructions on https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses for setting up a Viewer user account.
Note that you need to log in with the Primary UserID to create a new user/email address.
The UserID you create is not just a login ID, it's also the first half of an @ Comcast.net email address, so after creating the new ID log in with it and then visit https://connect.xfinity.com/ to activate it.
Once activated, to have a copy of messages received at the new address forwarded to you, on that webmail page click (gear icon) / Email Settings / Mail / Auto Forward. Click the "Enable email forwarding" checkbox, enter your email address, and check the "Save a copy of forwarded emails" check box. To have a copy of messages sent from the new address forwarded to you, click (gear icon) / Email Settings / Mail / Compose, under "Advanced settings", and enter your email address in the "Always add the following recipient to blind carbon copy (BCC)" text box. Then send a test email to the new address to make sure it's working as expected.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the E-mail help section for assistance.
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XfinityKei
Official Employee
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1.5K Messages
2 years ago
Hello @user_2e6a77 Thanks for reaching out to our community for email assistance. The information given by Bruce is spot on! Did you need any additional help? Were you able to set up your emails and forward them?
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lssmith
Visitor
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1 Message
1 year ago
I need a user friendly email booklet or manual that shows how each icon and how to use them.
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