Email

Yesterday at 12;30pm, Comcast sent me an email to reset my password. I did that, and my email account shut down. And, although working on it most of today, we have not been able to get the email account reactivated. What to do?

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Responses

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user_9305e4

Visitor

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2 Messages

3 years ago

Same here. Resetting my password works ONLY on the Comcast site; I still can't download or read email on my laptop, desktop or cell phone. This [Edited: "Language"].

(edited)

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CCJoshua1

Problem Solver

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567 Messages

3 years ago

Thanks for letting us know about the trouble you're having with your email, @user_21d268. We can help with this. To ensure we're on the same page, are you attempting to log into your email using our website, or is this through a third party application?

6

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user_21d268

Visitor

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4 Messages

@XfinityJoshuaE The email address in question is linked to a Comcast business account I closed in 2017 - although I still used the email address with no problems - [Edited: "Personal Information"]. Last Monday comcast sent me an email at that address telling me the account may have been compromised. Comcast changed the password to protect the account and sent me a link for me to change the password. The link sent me to my comcast residential account, where it is impossible to change the password for an email linked to a business account, especially since the account was closed. Yesterday I reactivated the business account to get access to the email. The business account today shows the e-mail linked, but does not give me a way to change the e-mail password. So, I'm stuck. I hope I did not confuse you.

(edited)

3 years ago

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CCJoshua1

Problem Solver

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567 Messages

Thanks for the clarification. We never want something like this to happen to your email. Since this is a Business class email, we'll need to get you in touch with our Business team to have this resolved ASAP. Is this something you're able to complete?

I no longer work for Comcast.

3 years ago

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user_21d268

Visitor

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4 Messages

I have spoken with more than a dozen Comcast associates over four days with no resolution.

3 years ago

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XfinityRoberto

Official Employee

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1.8K Messages

I am sorry to hear that this has not been resolved. I would recommend contacting our Business team at (800) 391-3000. They are there for you 24/7.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

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user_21d268

Visitor

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4 Messages

Called the number two times over the past week. No help. Second time I was on the phone for 2 hours and 15 minutes! The last person I spoke with opened a ticket, and I later found out, closed the ticket right after I hung up!

3 years ago

0

Email

user_21d268

Email

user_9305e4

CCJoshua1

user_21d268

CCJoshua1

user_21d268

XfinityRoberto

user_21d268

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