Email

@XfinityJoshuaE​    The email address in question is linked to a Comcast business account I closed in 2017 - although I still used the email address with no problems - [Edited: "Personal Information"]. Last Monday comcast sent me an email at that address telling me the account may have been compromised. Comcast changed the password to protect the account and sent me a link for me to change the password. The link sent me to my comcast residential account, where it is impossible to change the password for an email linked to a business account, especially since the account was closed. Yesterday I reactivated the business account to get access to the email. The business account today shows the e-mail linked, but does not give me a way to change the e-mail password. So, I'm stuck. I hope I did not confuse you.

Thanks for the clarification. We never want something like this to happen to your email. Since this is a Business class email, we'll need to get you in touch with our Business team to have this resolved ASAP. Is this something you're able to complete?

I have spoken with more than a dozen Comcast associates over four days with no resolution. 

I am sorry to hear that this has not been resolved. I would recommend contacting our Business team at (800) 391-3000. They are there for you 24/7.

Called the number two times over the past week.  No help. Second time I was on the phone for 2 hours and 15 minutes! The last person I spoke with opened a ticket, and I later found out, closed the ticket right after I hung up!