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Friday, December 15th, 2023 5:09 PM

Email won’t update on iphone

my Comcast email has not updated on my iPhone since Monday the 11th. I keep getting a “no connection” error when I try to refresh. I i’ve gone into settings on my server via the Internet and I do have the third-party allocation set. I’ve tried restarting my iPhone I’ve tried deleting the Mail app and reinstalling it. And I still get no connection when I try to update

Official Employee

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653 Messages

6 months ago

@user_o8kjc3 I am sorry to hear about these ongoing issues. Are you able to access your email on any other device or on a browser? 

1 Message

I  having the same problem. Yes o can access via a browser.

2 Messages

same problem.  Xfinity rep told me weeks ago that this is a known issue with iphone users and that xfinity was working on a solution.  Please adivse as i still do not have access to my saved folders on my iphone,  i can only see them on my desktop. 

1 Message

@XfinityRuben​ 

I am having the same problem. After updating my comcast.net password on my laptop, my iphone, ipad are not uploading new emails since I updated my password.

Official Employee

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1.2K Messages

@user_n9t1tr Hello and thank you for reaching out via our Xfinity Streaming Forum. Are you seeing your emails if you log into your email account at Xfinity.com? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 Messages

6 months ago

I am having same problem since updating my password.  All my saved folders are missing from my iphone.  I can see and access them from my desktop.  I have spent literally hours on the phone with Xfinity and Apple and Xfinity finally told me its a known problem with the Iphone that they are working on but still no resolution.  somehting with the security updates between xifinity and the iphone.  this is so annoying.  

Official Employee

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1.4K Messages

Welcome to our Community Forum, @user_fazhsm! I definitely want to make sure you have access to all your saved folders. How are you accessing your Email from your phone? Through the Xfinity site or a third party app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

I'm having the exact same problem.  What is the solution please?

1 Message

I’m having the same problem.  Phone email stopped loading, but laptop works fine .  Is there a solution?  Very frustrating as I use my phone for most of my email during the day.

Official Employee

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2K Messages

@user_4tlp2s I am sorry to hear of the issue on your phone. Have you tried to uninstall the app and then reinstall? Have you made any changes to your password recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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