Email won’t update on iphone

my Comcast email has not updated on my iPhone since Monday the 11th. I keep getting a “no connection” error when I try to refresh. I i’ve gone into settings on my server via the Internet and I do have the third-party allocation set. I’ve tried restarting my iPhone I’ve tried deleting the Mail app and reinstalling it. And I still get no connection when I try to update

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XfinityRuben

Official Employee

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660 Messages

6 months ago

@user_o8kjc3 I am sorry to hear about these ongoing issues. Are you able to access your email on any other device or on a browser?

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user_6heo7b

1 Message

I having the same problem. Yes o can access via a browser.

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6 months ago

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user_fazhsm

2 Messages

same problem. Xfinity rep told me weeks ago that this is a known issue with iphone users and that xfinity was working on a solution. Please adivse as i still do not have access to my saved folders on my iphone, i can only see them on my desktop.

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6 months ago

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user_n9t1tr

1 Message

@XfinityRuben

I am having the same problem. After updating my comcast.net password on my laptop, my iphone, ipad are not uploading new emails since I updated my password.

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5 months ago

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XfinityChristy

Official Employee

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1.2K Messages

@user_n9t1tr Hello and thank you for reaching out via our Xfinity Streaming Forum. Are you seeing your emails if you log into your email account at Xfinity.com?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_fazhsm

2 Messages

6 months ago

I am having same problem since updating my password. All my saved folders are missing from my iphone. I can see and access them from my desktop. I have spent literally hours on the phone with Xfinity and Apple and Xfinity finally told me its a known problem with the Iphone that they are working on but still no resolution. somehting with the security updates between xifinity and the iphone. this is so annoying.

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XfinityEmilyB

Official Employee

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1.4K Messages

Welcome to our Community Forum, @user_fazhsm! I definitely want to make sure you have access to all your saved folders. How are you accessing your Email from your phone? Through the Xfinity site or a third party app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 months ago

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user_z5iuxe

1 Message

I'm having the exact same problem. What is the solution please?

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1 month ago

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user_4tlp2s

1 Message

I’m having the same problem. Phone email stopped loading, but laptop works fine . Is there a solution? Very frustrating as I use my phone for most of my email during the day.

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1 month ago

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XfinityDena

Official Employee

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2K Messages

@user_4tlp2s I am sorry to hear of the issue on your phone. Have you tried to uninstall the app and then reinstall? Have you made any changes to your password recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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29 days ago

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user_03c1nx

1 Message

1 day ago

Just got a new iPhone 15 and now having the same problem. Worked fine on my iPhone 12mini and my iPad. HELP

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user_o8kjc3

Email won’t update on iphone

XfinityRuben

user_6heo7b

user_fazhsm

user_n9t1tr

XfinityChristy

user_fazhsm

XfinityEmilyB

user_z5iuxe

user_4tlp2s

XfinityDena

user_03c1nx

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