email won't send

An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?

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XfinityJoe

Official Employee

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1.6K Messages

3 hours ago

Sorry to hear you're having trouble sending emails through third-party email clients on your Mac laptop and Android phone. Have you checked to make sure access to third-party email programs is enabled on your Xfinity account? @user_z34mz9

You can learn more about how to check and update this setting here:

https://www.xfinity.com/support/articles/third-party-email-access

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user_z34mz9

Visitor

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4 Messages

Thanks for responding. Yes, access to third-party email programs is enabled.

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53 minutes ago

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XfinityThomasC

Official Employee

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3.8K Messages

Sorry to learn your email concerns have returned @user_z34mz9.Can you go through these settings to make sure your 3rd party clients are set up correctly. To set up third-party email clients for Xfinity Email, first, allow access to third-party programs on the Xfinity Email website. Then, select your email program type (e.g., Outlook, Apple Mail, etc.) for specific setup instructions. For general settings, use the following: Incoming Mail Server: imap.comcast.net (Port 993 with SSL ON), Outgoing Mail Server: smtp.comcast.net (Port 587 or 465 with TLS/SSL). Ensure you have your Xfinity ID and password ready for sending messages. For detailed steps, refer to the specific client instructions provided by Xfinity.

For more details see: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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36 minutes ago

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email won't send

XfinityJoe

user_z34mz9

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