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pr0nstrajen2
1st Topic

Visitor

 • 

2 Messages

Monday, July 12th, 2021 12:15 AM

Closed

Email will not load

Hello,

I have 3 usernames and 2 of them work just fine to check email; however, one of them just goes back to the home page whenever I click on the email link. I have not been able to access emails on that account in months- please help. 

Question

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Updated 

4 years ago

516

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This conversation is no longer open for comments or replies and is no longer visible to community members.

CCGina

Official Employee

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800 Messages

4 years ago

Uh oh! That's definitely weird, @pr0nstrajen2. It doesn't sound like there's any error message that pops up when it loops you back to the homepage, right? Have you already attempted closing out the window and reopening (or closing and reopening the app), trying a different browser, and clearing cache and cookies?

2

pr0nstrajen2

Visitor

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2 Messages

@ComcastGina I have tried on 2 phones, a laptop and a desktop PC. I literally signed out of one username email that worked and used the same window to log in with this other one and it acts like the email links are links to the home page. It doesn't make much sense to me. 

4 years ago

0

CCGina

Official Employee

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800 Messages

Thanks for getting back to me! And for the additional information! I have a few other questions:

 

  • How long ago was the last time you were able to login using that username successfully?
  •  
  • Did anything change between then and now?
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  • If you login with the primary email, does the username that's having issues right now show up? (note: that link is to change user roles, but also shows how to view the users.)
  •  
  • Is the username you're using a third party email address (like Gmail or Yahoo, etc) or an Xfinity username?
  •  
  • Are you omitting the "@" symbol and the domain after it and just using the username when you are attempting to sign in? 

Thanks so much for all the information you've provided so far! We'll get this figured out :) 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

EG

Expert

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111.6K Messages

4 years ago

Concern moved here to the proper help section.

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user_b8071a

Visitor

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3 Messages

4 years ago

I am having the same problem. It worked yesterday but today get 'loading your email' and brings up the xfinity home page again.

Have opened trouble ticket but no response from Comcast yet.

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Nsr10

Visitor

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1 Message

4 years ago

Same issue here. Just started having the problem today. It just keeps looping back to the homepage.

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user_fc4488

Visitor

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1 Message

4 years ago

Same issue here.  Would appreciate suggestions on resolution.  Thanks!

1

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CCMichelle

Problem Solver

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788 Messages

@user_fc4488 Thanks for taking the time to reach out to us regarding your email issues. Can you please tell me more about the trouble that you are having? Are you able to access your email from more than 1 username? Are you able to access your email from any other device? Have you attempted through different browsers? 

I no longer work for Comcast.

4 years ago

0

mehoop

Regular Visitor

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6 Messages

4 years ago

mehoop

Same issue here.  Worked early this morning but then quit about noon today (7/12/2021)  Was on phone with tech support and the next thing I know he is gone and never came back

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user_7e405e

Visitor

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1 Message

4 years ago

I have been having the same issue all day.  Any solutions yet?

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mehoop

Regular Visitor

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6 Messages

4 years ago

Is it possible for someone from Comcast try to help us with email issues?

4

0

Again

Expert

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31.9K Messages

@mehoop

Please start a new thread with your issues.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

user_2fc299

Visitor

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7 Messages

[Edit: Duplicate comment]

(edited)

4 years ago

0

mmcdonough10

Visitor

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1 Message

I am having the same issue too. I have two emails, and one account  works, but the other does not. I have access to them on my iphone, but not on my laptops or several computers.

I called Comcast three times yesterday and they told me to try to log back in later or tomorrow to see if it is fixed. (I have three tickets in at Comcast, and still not working.)

You think they would be working on this issue since there are several complaints.

4 years ago

0

XfinityChelseaB

Official Employee

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1.8K Messages

Hello @mmcdonough10! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

SanLeanbro

Visitor

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8 Messages

4 years ago

Same issue here... I can't login on a phone, imac, pc, all using three separate browsers.  Each time, clearing cache, cookies and entire history - which created collateral work - but nothing worked.  

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