Email will not load

@ComcastGina I have tried on 2 phones, a laptop and a desktop PC. I literally signed out of one username email that worked and used the same window to log in with this other one and it acts like the email links are links to the home page. It doesn't make much sense to me. 

Thanks for getting back to me! And for the additional information! I have a few other questions:

• How long ago was the last time you were able to login using that username successfully?
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• Did anything change between then and now?
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• If you login with the primary email, does the username that's having issues right now show up? (note: that link is to change user roles, but also shows how to view the users.)
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• Is the username you're using a third party email address (like Gmail or Yahoo, etc) or an Xfinity username?
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• Are you omitting the "@" symbol and the domain after it and just using the username when you are attempting to sign in? 

Thanks so much for all the information you've provided so far! We'll get this figured out :) 

@user_fc4488 Thanks for taking the time to reach out to us regarding your email issues. Can you please tell me more about the trouble that you are having? Are you able to access your email from more than 1 username? Are you able to access your email from any other device? Have you attempted through different browsers? 

@mehoop

Please start a new thread with your issues.

[Edit: Duplicate comment]

I am having the same issue too. I have two emails, and one account  works, but the other does not. I have access to them on my iphone, but not on my laptops or several computers.

I called Comcast three times yesterday and they told me to try to log back in later or tomorrow to see if it is fixed. (I have three tickets in at Comcast, and still not working.)

You think they would be working on this issue since there are several complaints.

Hello @mmcdonough10! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.