Visitor
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5 Messages
email will not load via mobile apps/outlook when on wifi - server error
I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and connected via fiber internet. I have not changed any of my wifi settings. When I switch my mobile devices back to cellular coverage, my service is restored (emails load properly). I can connect to my email via the Xfinity website on wifi without issue. What are my options? Connecting via web browser to get my email is not sufficient, nor is switching to cellular every time I want to check email.
Again
Expert
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33.1K Messages
1 month ago
@wickedmom
What error messages are you getting?
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KSuperdock
Visitor
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1 Message
5 days ago
I'm having the same issue.
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EricN
Visitor
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2 Messages
23 hours ago
I am having the same email problem on my Outlook app on my PC; when I open Outlook, I get a window saying "Enter your user name and password for the following server." The server is imap.comcast.net and the fields for my user name and password are already filled in. I click OK repeatedly but the window immediately returns with identical information and Outlook cannot retrieve anything from the Comcast server. Also, on my Samsung Galaxy S10 phone, the Comcast email will not synchronize if I'm on my home WIFI but all is well if I turn off WIFI and use my Verizon data. This has been intermittent over the past week or so. All is well for a day or two, then these problems reappear.
EricN, [Edited: "Personal Information"]
(edited)
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