Email usage

My email usage is approaching 75%. I would like to save all the emails to an external hard drive and then delete everything to get the usage down. I have Outlook on my PC. But it seems like the Comcast email and Outlook are linked. Anytime I delete something in Outlook it also gets deleted in Comcast, and vice versa. How can I save the Comcast emails?

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EG

Expert

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118.3K Messages

10 months ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.

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XfinityDuron

Official Employee

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771 Messages

10 months ago

Do you have your Xfinity email signed in on your Outlook account?

4

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Silver_Surfer

Contributor

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52 Messages

As far as I know I don't have an Outlook account. The Outlook software is installed on my PC.

10 months ago

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XfinityDuron

Official Employee

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771 Messages

Check your Outlook and see what email is connected if any. You are doing the correct thing by downloading your emails to a hard drive but your Comcast email has to be somehow connected to your outlook in order to be getting deleted.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

Silver_Surfer

Contributor

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52 Messages

My Outlook is configured for Comcast's IMAP.

9 months ago

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XfinityChelseaB

Official Employee

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2.3K Messages

@Silver_Surfer, Xfinity Emails are now being transferred over to Yahoo. [Xfinity Email move to Yahoo Mail](https://www.xfinity.com/support/articles/yahoo-email-migration-overview) If the two emails are connected, you won't be able to make an action on one without the action happening on another. Does that make sense?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

Again

Expert

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34.4K Messages

10 months ago

@Silver_Surfer

Are you using POP3 or IMAP in Outlook?

7

0

Email

Silver_Surfer

Email usage

EG

XfinityDuron

Silver_Surfer

XfinityDuron

Silver_Surfer

XfinityChelseaB

Again

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