Email usage

My email usage is approaching 75%. I would like to save all the emails to an external hard drive and then delete everything to get the usage down. I have Outlook on my PC. But it seems like the Comcast email and Outlook are linked. Anytime I delete something in Outlook it also gets deleted in Comcast, and vice versa. How can I save the Comcast emails?

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EG

Expert

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112.9K Messages

13 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.

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XfinityDuron

Official Employee

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131 Messages

12 days ago

Do you have your Xfinity email signed in on your Outlook account?

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Silver_Surfer

Contributor

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52 Messages

As far as I know I don't have an Outlook account. The Outlook software is installed on my PC.

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12 days ago

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XfinityDuron

Official Employee

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131 Messages

Check your Outlook and see what email is connected if any. You are doing the correct thing by downloading your emails to a hard drive but your Comcast email has to be somehow connected to your outlook in order to be getting deleted.

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12 days ago

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Silver_Surfer

Contributor

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52 Messages

My Outlook is configured for Comcast's IMAP.

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8 days ago

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XfinityChelseaB

Official Employee

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1.9K Messages

@Silver_Surfer, Xfinity Emails are now being transferred over to Yahoo. [Xfinity Email move to Yahoo Mail](https://www.xfinity.com/support/articles/yahoo-email-migration-overview) If the two emails are connected, you won't be able to make an action on one without the action happening on another. Does that make sense?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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Again

Expert

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32.3K Messages

11 days ago

@Silver_Surfer

Are you using POP3 or IMAP in Outlook?

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Silver_Surfer

Contributor

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52 Messages

My Outlook is configured for IMAP on Comcast.

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10 days ago

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XfinityAdrienne

Official Employee

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1.4K Messages

Thank you so much for taking the time to share those details with us @Silver_Surfer! Have you attempted to follow the steps here to download the email content from the comcast.net email? Please let us know if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

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Silver_Surfer

Contributor

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52 Messages

Can you tell me how to get to the "Export Portal"?

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10 days ago

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XfinityAdrienne

Official Employee

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1.4K Messages

You can access that here and then sign-in using your comcast.net email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

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Silver_Surfer

Contributor

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52 Messages

Here's what happened when I tried accessing the export portal:

You have been not able to log into Xfinity Email Data Transfer Tool

An external authentication error has happened. Please, try to sign in again.

If you have any questions, please visit our support center.

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8 days ago

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Email

Silver_Surfer

Email usage

EG

XfinityDuron

Silver_Surfer

XfinityDuron

Silver_Surfer

XfinityChelseaB

Again

Silver_Surfer

XfinityAdrienne

Silver_Surfer

XfinityAdrienne

Silver_Surfer

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