achasestudio's profile

New Poster

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4 Messages

Sat, Jan 4, 2020 8:00 AM

Email Usage Still Full After Emptying and Receiving Same Messages Multiple Times

My email account has not been working for the past several days. It began with receiving a message that my storage usage is at 98%, I could send a message but I was not receiving any. I emptied my inbox, trash and junk files and I still get the same message. I decided to try having my email forwarded to another email account I have (gmail) to see what happened. That worked so at least I am receiving some of my Comcast.net emails. I decided to see if my comcast email was working again and I now have about 10 messages in my inbox multiple duplicates of the same emails from each sender all the same email that was originally sent, at least 20 duplicates as of now of each email sent at different times. I had to remove my Comcast.net email account from my AppleMail App because it was trying to download over 700,000 messages the amount kept growing. Also the info about the storage from the settings  says I'm at 3232% storage makes no sense,

Appreciate any help!

 

 

Responses

Latoque

Expert

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28.8K Messages

2 y ago

Delete or disable the account in Mac Mail.  Does the webmail interface look like it's functioning OK?

New Poster

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4 Messages

2 y ago

Have tried everything including calling Comcast and I finally had to hang up after it became apparent that they had no idea how to solve the problem. I have deleted the account from applemail apps, accessed the email account through our Xfinity account nothing changes. I'm thinking it's a problem on Comcast's end but I don't know who to call other then the customer service number.

Latoque

Expert

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28.8K Messages

2 y ago


@achasestudio wrote:

Have tried everything including calling Comcast and I finally had to hang up after it became apparent that they had no idea how to solve the problem. I have deleted the account from applemail apps, accessed the email account through our Xfinity account nothing changes. I'm thinking it's a problem on Comcast's end but I don't know who to call other then the customer service number.


The only other thing I can think of is to call Comcast security and ask them to look at your account---------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

New Poster

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1 Message

7 m ago

Was there a resolution to this? I’m having the same issue and Comcast doesn’t know what to do.

Visitor

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1 Message

4 m ago

Was there a resolution to this? I’m having the same issue and Comcast doesn’t know what to do.

Visitor

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1 Message

4 m ago

I am having the same problem. Just spent an hour on the phone with customer service and his only solution was for me to close my email account and open a new one. That involves a lot of changes with my online bill pay and banking that I prefer not to do. Otherwise he had no suggestions or solutions

Visitor

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1 Message

4 m ago

I have the same problem. I have called Comcast 7 times over a 3 week time period with no resolution. I am so angry!!!!

XfinityAmir

Official Employee

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6.3K Messages

Hi jaarthur0220, are you seeing this issue online and via your app?

Visitor

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1 Message

2 m ago

I'm having the same problem and am my wit's end.

I've found that under My Folders, there is a folder titled my [emailaddress]@comcast.net. When I click the dropdown arrow next to it, ANOTHER folder titled [myemailaddress]@comcast.net opens with duplicates of inbox, junk, sent, trash--all with messages in them...and yet another folder titled [myemailaddress]@comcast.net with duplicate inbox, etc. I've opened about 40 of them and all have duplicate subfolders that contain messages in them. 

I just spent 2 hours on the phone with someone from Comcast but there's NO GOOD SOLUTION! I was told I could either empty each folder one at a time (they seem infinite) or delete the email account. I can't delete the account because of the major problems that would cause (the account belongs to someone who can't easily switch to a new address). So from now until eternity I will have to go into the folders and delete them every few days or so? This is absurd. 

It's the same problem online (in different browsers and on different computers) and on the app.

Any ideas? 

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