Visitor

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1 Message

Tuesday, February 24th, 2026 3:24 PM

Email upgrade

received email regarding email upgrade.  Is this scam?

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Official Employee

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44 Messages

1 day ago

Hello @user_41bd63 we have sent out email upgrade notices, however to confirm if this is a legitimate email from us at Xfinity please review this https://www.xfinity.com/support/articles/yahoo-email-migration-safety we also have helpful information on phishing and how to report phishing https://www.xfinity.com/support/articles/phishing-scams Please let me know if this is helpful! 

Expert

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33.6K Messages

16 hours ago

@user_41bd63 

received email regarding email upgrade.  Is this scam?

Did it tell you to upgrade by a certain date or you would lose your email?  If so, it probably was a phishing email.  When looking at your email on webmail, all official Comcast/Xfinity emails will have the verified logo next to it [before you open it to read it].  If it doesn't have that logo, you can bet that it's a phishing email and a scam.

__________________________________________________________________________________________________________________________________________

Regarding email migration to Yahoo! Mail  It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer!

(edited)

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